Customer Service Marketing Specialist

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives.

Manages lead tracking and distribution among sales team members. Takes charge of the Company’s social media presence across platforms like Facebook, Instagram, and Linked In. Additionally, handles general administrative responsibilities. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation: $16 - $22 hourly

• Provides telephone support and service for clients
• Conducts calls to engage with clients regarding marketing campaigns
• Accurately enters the client’s project/order into the system
• Tracks and assigns leads to sales team members
• Maintains and updates customer database, orders, projects, and contact information
• Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, and social media
• Creates informative social media messages, manages posts, updates, and engagement on relevant sites
• Works independently while serving as a support to the team
• Provides general administrative support for the Center
• Manages multiple projects and deadlines

• 3-5 years of business-to-business sales support and/or customer service experience
• Proficient in MS Office Suite, social media
• Knowledge of sign industry substrates, media, and products
• Excellent time management, project management for multiple projects, deadlines, and orders

High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service, and/or training; or equivalent combination of education and experience.

• Ability to read, communicate, and comprehend simple and complex instructions, orders, and abstract requests in verbal and written format.
• Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.

• Ability to add, subtract, multiply, and divide using whole numbers and common fractions, and percentages.
• Ability to compute rate, percent, and review and understand numbers, estimates, P.O.s, receivables, and other data as it pertains to record-keeping, collections, and the profitability of the company.

• Ability to apply common sense understanding to provide written and oral instructions.
• Ability to review situations with multiple variables, identify facts, and solve problems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers, and wrists, including writing, and daily work on computers and other equipment;

reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel, and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting, and a controlled HVAC climate.

The noise level in the…