Financial and Office Assistant

We are a well-established and growing home care company in Ashland, Virginia seeking a highly organized, customer-focused Financial & Office Assistant to join our team. This is a dynamic, hands‑on role at the heart of our operations — supporting our CFO, assisting families and caregivers, and ensuring the financial and administrative functions of the office run smoothly and accurately.

If you enjoy variety in your day, thrive in a service‑oriented environment, and take pride in keeping financial details accurate and organized, we would love to meet you.

In home care, details matter — from accurate caregiver payroll reconciliation to timely client invoicing and compassionate communication with families. In this role, you are often the first voice our clients and caregivers hear and a key partner to our CFO in maintaining financial integrity and exceptional customer service.

• Update and maintain client billing information
• Reconcile caregiver hours and adjust time records in Axis Care
• Support time, mileage, and expense verification
• Assist with invoice adjustments and finalization
• Print, mail, and email weekly invoices
• Respond to billing and payment inquiries promptly and professionally
• Perform collections activities (calls, emails, letters)
• Enter Accounts Payable into Quick Books and process payments
• Maintain vendor database, W‑9s, and 1099 status
• Prepare financial documentation for month‑, quarter‑, and year‑end closings

• Serve as first point of contact for incoming calls
• Assist clients and families with Axis Care
  -related questions
• Manage and process Long‑Term Care paperwork
• Request and process VA authorizations
• Conduct caregiver/client introductions
• Support scheduling and general office operations as needed
• Participate in weekly staff meetings
• Support on‑call rotation (scheduled evenings/weekends)
• Maintain HIPAA compliance
• Monitor and order office supplies
• Supervise caregivers assigned to in‑office tasks
• Assist with marketing and ad hoc projects, including requesting Google reviews

• Ability to quickly learn and navigate Axis Care
• Strong understanding of high‑volume service operations
• Excellent interpersonal and phone communication skills

• Highly organized with strong attention to detail
• Proficiency in Microsoft Office and Google Workspace
• Experience with Quick Books and Accounts Payable preferred
• Ability to manage multiple priorities and remain professional under pressure
• Comfortable handling sensitive conversations with empathy and professionalism

You are dependable, detail‑oriented, and calm under pressure. You enjoy balancing numbers and helping people. You take initiative, follow through on tasks, and understand the importance of accuracy in a home care environment. You are comfortable working both independently and as part of a collaborative team.

• Stable hours (35–40 per week) in a growing company
• A supportive leadership team
• Meaningful work serving seniors and families in our community
• A team‑oriented culture where your contributions truly matter

If youre ready to be an essential part of a company that provides compassionate care while maintaining strong financial integrity, we encourage you to apply.

Join us in supporting families — and strengthening the heart of our operations.