Residential Coordinator

* Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. **- PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section.

Failure to upload ALL of the required documents may disqualify application from consideration.
*** For inquiries and additional information, please contact Human Resource Services via email at  or by phone at .
* To view SOU’s very generous benefits and pension programs available to eligible positions, please visit
* Our benefits package is an important complement to the offered salary and our Total Compensation Calculator,
* Adapt and respond appropriately to new and challenging circumstances.
* Act as a role model and professional representative of SOU and University Housing. Always act in a mature and appropriate professional manner in dealings with students, parents, staff, and other University officials.
* Support the mission, goals, and policies of University Housing and SOU. Encourage academic achievement, student satisfaction, and retention through personal contact, community development, and operational management.
* Ensure accurate and positive representation of SOU to the public.
* Maintain ethical relationships with colleagues and students.
* Represent SOU in an appropriate manner at all times, including at conferences or other events as requested.
* A Bachelor's Degree in an applicable field.
* Two years of experience at the undergraduate level in either Housing/Residential Life or Student Life/Involvement.
* This is a required live-in position with some evening & weekend work and emergency on-call responsibilities.
* Must be willing and able to live in campus-provided housing.
* A Master's Degree in the social sciences or higher education administration.
* Direct, progressive experience in Housing/Residential Life.
* Initiate and communicate to appropriate staff concerning facility needs.
* Provide input for renovation and/or improvement plans.
* Maintain all records necessary for working with students and staff: keys, room inventory forms, emergency cards, etc.
* Ensure the implementation of fire safety, security, and damage control.
* Assist with the facilitation of the opening and closing of the residence halls.
* Facilitate hall duty coverage as appropriate.
* Work with the Housing Office to facilitate room changes in accordance with established policies.
* Coordinate hall staff and front desk staff duty schedules as appropriate.
* Participate in the weekly AC On-Call duty rotation for all 12 months of the year.
* Share duty responsibilities appropriately during vacation/building close-down periods.
* Confront and mediate situations when they arise or are communicated to you while on-call.
* Carry the emergency on-call phone with you at all times when on-call.
* Hold regular office hours during the week.
* Allow for flexibility in office hours as needed to accommodate the needs of residents and conference attendees.
* Attend campus, hall, and floor programs and activities.
* Complete other tasks as assigned.
* Assist residents/guests concerning academic, social, and personal needs.
* Be responsible for knowing referral channels and opportunities to better serve students.
* Be a resource for improving staff competencies on problem solving, mediation, programming, counseling, referrals, etc.
* Work cooperatively with all student and professional staff.
* Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
* Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
* Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
* Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
* Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
* Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
* Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
* Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
* Demonstrated ability to work with a high level of…