Patient Representative

JOB SUMMARY

• The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.

• Overall performance rating of below indicated essential job duties:
  • Rounds on patients and family members daily to ensure excellent service & quality care & shares rounding feedback with Team Members and Leaders
  • Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care
  • Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns
  • Looks for process improvements and makes suggestions for improvement

• Minimum requirement:
  • High school diploma or equivalent required and 2 years’ experience working in customer service
  • Excellent communication skills
  • High level of empathy
  • Excellent problem solving skills
  • Ability to de-escalate volatile situations
  • Ability to thrive in a fast paced environment
  • Proficient in Microsoft Office
• Preferred qualifications:
  • Bachelor’s Degree
  • 5 years’ experience working in customer service

• Office environment and Patient care areas/departments
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers.
• The noise level is usually moderate

• Constantly operates a computer and other productivity machinery such as printer/copier
• Constantly required to move about throughout the hospital
• Constantly required to maintain a stationary position when conducting patient rounds
• Constantly required to lift and/or move items up to 10 pounds.
• Frequently required to lift and/or move items up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.