Assistant Store Manager, Calvin Klein Outlet

Assistant Store Manager
• Ashford, England, UK

At Calvin Klein we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world and endless opportunities to design your future.

About PVH

With a history going back over 130 years PVH has excelled at growing brands and businesses with rich American heritages becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH 2003,
Calvin Klein is a global lifestyle brand that exemplifies bold progressive ideals and a seductive and often minimal aesthetic.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands internationally recognized for celebrating the essence of classic American cool style.

Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base. The Assistant Manager plays a key role in achieving the highest standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through passion and belief in our brands.

• Leading the store teams to generate sales, profit, minimize losses and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaborating with others.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
• Partner with store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing unparalleled spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss any issues/priorities to develop strategies to maximize business. Ensure weekly visual presentation action plans.
• Analyze store‑level reports and create action plans to improve results.
• Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
• Provide a great customer journey and achieve exemplary mystery shop results.

• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people‑management experience and act with purpose to resolve conflict and unproductive disagreements.
• You’ll be an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioral change.
• You adapt fast and work with pace.
• You are energetic and inspire trust, showing a clear presence on the shop floor.
• You’ll approach all issues with a can‑do approach and make informed decisions to find in‑store solutions.

At PVH we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the…