Medical Receptionist​/Care Navigator

The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either inperson or via the telephone.

Working Pattern:

Monday 08:00 to 18:30

Tuesday 08:00 to 18:30

Wednesday 10:00 to 18:30

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes and updating as necessary

Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Be able to cover all reception position as necessary

Appointments

Dealing with telephone calls, booking appointments, handlingqueries, passing on messages as appropriate

Dal with visits/requests

Deal with patients/others over the telephone and face to face

Computer

Registrations of temporary/INT patients computer data entryand medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Telephone

Have working knowledge of telephone system during and after hours

Cover for telephonist when necessary

We are a friendly, proactive and forward-thinking practice. We run our own independent PCN. As part of our recent growth, we are looking to recruit further staff members to complement our existing team.

The current workforce is led by 6 GP Partners, 6 Salaried GPs, 8 Allied Health Professionals, a large Nursing/HCA Team and our other highly skilled allied healthcare professionals. The clinical team is complimented by a General Manager and a large Administrative team consisting of reception, administrative and secretarial staff.

Job title:

Medical Receptionist/Care Navigator

Responsible to:

Reception Manager

Hours:

27.5

Location

Singleton Health Centre | St Stephens Health Centre |Willeborough Health Centre

1.

Job Role /

Purpose:

The Care Navigator is the first point of contact for patients contacting our GP surgeries.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice teamand project a positive and friendly image to patient and other visitors,either in person or via the telephone.

2. Key

Duties & Responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes and updating as necessary

Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Be able to cover all reception position as necessary

Appointments

Dealing with telephone calls, booking appointments, handlingqueries, passing on messages as appropriate

Dal with visits/requests

Deal with patients/others over the telephone and face to face

Computer

Registrations of temporary/INT patients computer data entryand medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Telephone

Have working knowledge of telephone system during and after hours

Cover for telephonist when necessary

Other Tasks

Ensure building security have thorough knowledge ofdoors/windows/alarm

Any other tasks allocated by managers

Maintain a caring environment through the support of colleagues

3. Other Responsibilities

Health and Safety

To comply withthe Health and Safety at Work etc. Act 1974.

To take responsibility for their own health and safety and that of other persons whomay be affected by their own acts or omissions.

Equality and Diversity

To carry out atall times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

To work withinthe Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQCimplementation.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and otherusers of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Communication

The post holder should recognise the importance of effective communication within the teamand will strive to:

• Communicate effectively with other team members
• Communicateeffective with patients and carers
• Recognisepeoples needs for alternative method of communication and respond accordingly

Safeguarding

Ashford Medical Partnership (the Practice) has Safeguarding processes and procedures in placeto enable staff to confidentially report any concerns about anotherindividuals practice or behaviour and/or organisational practice in relation to children and adults which may place them at risk or at harm.

For employees of the practice, failure to…