Service Technician

About The Role

As a Service Technician, you lead a skilled team in maintaining building safety, cleanliness, and resident satisfaction. You manage resident requests, resolve plumbing and electrical issues, perform hands‑on repairs, and oversee landscaping to ensure everything operates smoothly. You are a problem‑solver and a leader in living space maintenance.

Dream Asheville Exchange, 105 Exchange Circle, Asheville, NC 28806

• Starting at $21.00 hourly (depending on experience)
• Commission potential

Full‑time

• Flexible schedule with varied work hours that may include weekends.
• On‑call rotation for after‑hours emergencies.

• HVAC certification required
• Skilled in electrical, plumbing, appliance, painting, plaster/drywall, and lock repairs
• Able to complete apartment turns within five (5) days
• Experience with turnovers in both new and older buildings
• Must provide own basic tools
• Strong problem‑solving and decision‑making abilities
• Clear, professional communication with residents, vendors, and teammates
• Familiar with property management operations and basic budgeting principles (preferred)
• Valid driver’s license, clean driving record, and reliable transportation for daily assignments and on‑call rotation
• Able to lift and carry up to 50 lbs independently
• Capable of climbing ladders and accessing roofs, crawl spaces, and attics as needed
• Able to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working indoors and outdoors in varying weather conditions
• Must be available for after‑hours emergencies and on‑call rotation
• Consistent, dependable attendance required

• Provide exceptional service to residents, exceeding expectations.
• Address resident maintenance and service requests promptly.
• Identify and resolve hazardous property conditions.
• Prepare vacant apartments for move‑in within five (5) days, including repairs and replacements.
• Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs.
• Maintain grounds and ensure cleanliness.
• Respond to emergency calls when on‑call.
• Implement cost‑saving initiatives and manage budgets effectively.
• Respond to resident requests within 24 hours.
• Manage the service team’s hours, focus, and on‑call schedule.
• Provide mentorship and coaching to team members.
• Maintain a well‑stocked maintenance shop without unnecessary spending.
• Streamline purchasing processes for cost‑effective acquisitions.
• Perform technician and groundskeeper duties as needed.
• Efficiently schedule vacancies for 5‑day turns.
• Assign service requests for a 24‑hour turnaround.
• Manage security deposit dispositions and attend meetings as required.

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well‑being programs, company events, and self‑improvement/productivity tools.

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at  Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy here.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology