Installation Specialist IV; PSNC ICW

Posting End Date: November 24, 2025

Employee Type: Regular-Full time

Union/Non: This is a unionized position

We are looking for an Installation Specialist IV to join our team!

The Service Department is responsible for servicing and installing various natural gas appliances (residential and commercial), setting and maintaining residential and light commercial meters, restoring gas service to customers, and responding to after-hours and emergency calls.

Important Note: This role is considered safety sensitive, and as such, you may be required to undergo various background screenings. This may include but is not limited to a driving record abstract, criminal check, a company sponsored medical and drug testing.

This position reports to our Asheville Operations Center in Asheville, North Carolina.

• Assists in the installation of natural gas appliances, meters, and facilities in an efficient and safe manner while achieving excellent customer service.
• Uses Computer Aided Dispatch (CAD) to distribute and route work orders to computers mounted in company vehicles.
• Lights gas pilots on natural gas residential and/or commercial appliances.
• Completes minor appliance repairs.
• Runs customer fuel lines.
• Completes appropriate paperwork in writing and on the computer.
• Safely drives a company vehicle.
• Operator Qualifications involve written guidelines and requirements natural gas employees must follow to ensure the safe and responsible operation of natural gas pipelines. Required, annual Operator Qualification testing involves both written and hands‑on components to ensure those who perform covered, safety-sensitive tasks on the natural gas system are trained, knowledgeable, and qualified.

Installation Specialist IV (6 - 18 months experience)
* * highest level an applicant can be hired.

• Completed high school or equivalent (i.e. GED)
• Possess a valid driver's license with a safe driving history.
• Ability to understand and follow safety and environmental policies, procedures, and protocols.
• Must have knowledge and skills with common hand and power tools.
• Effective communication skills for positive customer interactions are critical.
• Ability to work in enclosed areas such as crawl spaces, basements, and attics.
• Ability to work on elevated areas such as roofs and utilize ladders, scaffolding and lifts.
• Ability to adhere to safe working and defensive driving procedures.
• Willingness to work as a team member within a diverse team.
• Basic computer and internet navigation skills.
• Ability to serve as a natural gas emergency responder.
• Availability for overtime and after-hours, on‑call work (including weekends and holidays, if needed).

Must be willing and able to meet a 45‑minute emergency response time from the geographical center of the Asheville area. Emergency response time is a critical measure for the Company and candidates are required to consistently meet this requirement, including when on‑call.

A demonstrated knowledge of safety procedures.

A good mechanical aptitude.

A demonstrated ability to use and comprehend mathematical calculations and formulas.

Bilingual (Spanish) candidates.

• Work is performed in customer's premise, as well as, outside in varying weather conditions (i.e. cold, heat, rain, etc.)
• Position works around fumes, energized wires, dust/grease/oil, and in confined spaces.
• Position works in enclosed areas such as crawl spaces, basements, and attics, as well as, elevated areas such as roofs and utilize ladders, scaffolding and lifts.
• Position may encounter agitated/upset customers.

Balancing, bending and stooping, climbing, crawling, carrying (up to 80 pounds), grasping, kneeling, lifting (objects 80 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement, grasping, kneeling, light – moderate lifting (objects up to 80 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens,…