Village Hotel - Security Officer - Flex, Second Shift

Job Description

The Security Officer will have the primary goal to maintain a safe and secure environment at the Village Hotel for both associates and guests. Safety Officers will spend the majority of the shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Officers will also maintain order in the hotel, dealing with the welfare of guests (e.g. assisting with door lock and safe challenges);

coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and property in a calm, rational and persuasive manner; and will provide general assistance and support for the department, leadership, and the company as needed.

Working an average of 20-29 hours per week (1000 - 1520 hours per year).

Schedule varies, but is typically 3:30 pm – 11:30 pm Thursday – Saturday.

• Responsible for hotel access; monitors entrances/exits and conducts daily inspections.
• Receive, record, and store lost and found items; research and respond to inquiries from guests concerning the status of items and mail out claimed items to owners.
• Conduct safety and other investigations and audits; document and log incidents.
• Escort guests and employees as required to parking lots; provide the same for employees carrying house banks.
• Assist guests with door lock/safe problems; control access to lock‑up areas.
• Respond to and coordinate in emergency situations; manage all fire alarms and emergencies within the property.
• Mitigate liability/risk for people and property; ensure a safe environment.
• Maintain an audit of all cardkeys and hard keys to all the doors of the Inn.
• Recommend safety ideas; participate in fire prevention and other life‑safety programs.
• Perform the above duties during 3rd shift. The ability to work overnight hours is an essential function of this position.

• Provide accurate information to inquirers for directions, hours of operation, etc.
• Inspect supply levels, cleanliness and organization of storage areas and assign designated personnel to rectify any deficiencies.
• Implement cost‑effective methods and techniques to improve efficiency and reduce claims and incidents from previous years.
• Provide general assistance/support for guests, employees, and company.

• High school diploma; additional training or certifications preferred.
• At least one (1) year of similar experience in guest services support, safety, security, or a related field, preferably in an upscale attraction/hotel/resort environment.
• Demonstrated commitment to delivering world‑class internal/external guest service and proven leadership skills.
• Outstanding interpersonal and written/verbal communication skills. Must be able to communicate clearly and concisely with diplomacy and tact. Second language helpful.
• Ability to write and complete reports in standard English.
• Proactive and exercises good judgement; can problem‑solve and troubleshoot.
• Ability to handle a variety of guest and employee situations in a professional manner; excellent attention to detail with a focus on service and quality.
• Must be able to quickly acquire knowledge of Biltmore systems and protocols.
• Ability to maintain confidentiality and exercise discretion is a must.
• Must have or be able to obtain AED, CPR and First Aid certification.

• Occasional lifting up to 50 lbs.; up to 75‑100 lbs. with assistance in emergency situations.
• Must be able to stand, walk, and climb as needed.
• Frequent pushing, pulling, bending, stooping, and reaching.
• Must be able to physically respond and effectively coordinate in the event of emergencies.
• May be exposed to dirt, pollen, chemicals, fluids, or other substances in the course of duty.
• May work outside with fluctuations in temperature and conditions.
• Must be at least 18 years of age and have a valid NC Driver's License.