Tire and Battery Service Advisor

Join to apply for the (USA) Tire and Battery Service Advisor role at Sam's Club

This role is based in Asheville, NC at 645 Patton Ave. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location, with a base range of $19.00/hr – $26.00/hr, plus possible premiums of $0.35 to $3.00/hr.

• Be a Team Member:
  Collaborate with team members to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians, communicating and developing interpersonal skills for safe and efficient customer service.
• Be an Expert:
  Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, and Point of Sale systems.
• Be a Techie:
  Leverage digital tools to plan for and drive sales, improve the service experience, elevate associate engagement using handheld technology, make immediate business decisions related to services, safety alerts, new product information, product application, and training, adapt to new tools and encourage others.
• Be an Owner:
  Communicate equipment, tools, and supplies needs to TBC Lead; track and monitor returns and special orders; operate cash registers, process transactions; maintain inventory audit, safety, and compliance standards; report TBC complaints, safety hazards, and product/service issues; complete paperwork, logs, documentation; ensure merchandise is packaged, labeled, stored per company policies; identify member needs, assist members with purchasing decisions, resolve issues.
• Be a Talent Ambassador:
  Act as a brand advocate, valuing the member experience in the TBC area, modeling high quality service and products; influencing and inspiring others; supporting a respectful, supportive, team‑oriented culture; assisting in training; complying with policies and ethics standards.
• Act with Integrity:
  Maintain and promote the highest standards of integrity, ethics, and compliance; model Walmart values; support a regenerative company; act selflessly, humbly, honestly, fairly and transparently.
• Serve our Customers and Members:
  Deliver results while putting the customer first; make decisions based on reliable information, balancing short‑ and long‑term priorities, and considering impact on the team.
• Strive for Excellence:
  Display curiosity and desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; be open to and use new technologies and skills; support others through change.

At Sam's Club, we offer competitive pay plus performance‑based bonus awards and other benefits. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase plan and company‑paid life insurance. Paid time off includes PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO for vacation, sick leave or holidays. The amount you receive depends on job classification and length of employment.

Other benefits: short‑ and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, educational benefits program Live Better U for full‑time and part‑time associates. Loyalty benefits, additional perks may apply.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Entry level

Full‑time

Other

Retail