Store Support, Customer Service Rep

Store Support role at The Home Depot

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support, including order fulfillment, assisting customers in the lot, and administrative services.
• Interact with customers or vendors as required for orders and inquiries.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Handle cash management or program compliance as applicable.
• Work cooperatively with other Associates, vendors, carriers, and operate with little or some supervision.
• Be detail-oriented with proven time management skills and demonstrate a high level of integrity.
• Specific positions may include:
  Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Detail-oriented with proven time management skills.
• Ability to work with little or some supervision.
• Demonstrates a high level of integrity and a focus on customer satisfaction.
• Ability to work cooperatively with other Associates, vendors, and carriers.

• Full-time

• Not Applicable

• Store Operations

• Consumer Services