Guest Service Representative

Location:
Nothing Bundt Cakes in Asheville, NC
1838 Hendersonville Road, Suite A-102
Asheville, NC 28803

Full-time and Part-time positions available in Guest Service, Back of House (Baking and Frosting), and Shift Lead

Our mission is the Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a welcoming environment for our guests, offers creative solutions for celebratory occasions and sells our delicious cakes.

The GSR is the first point of brand contact in our bakery and serves in an essential role to create a memorable experience and leave a positive, lasting impression.

Our managers are committed to your success and further development, within the brand and overall career. You will gain industry-demanding experience at the highest level and with an emphasis on celebration!

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm
• Maintains strong product knowledge to educate guests
• Suggets additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system
• Upholds a clean and organized bakery, which includes routine sweeping/mopping of the floor, and cleaning of countertops, windows and other surfaces.
• Maintains a consistent work attendance and punctuality record.

Education, Certifications and Work Experience Requirements:

• Applicants must be 14 years of age or older. Applicants under 18 years old are required to get a NC Workers Permit
• Matching 401(K) (age 21+)
• 50% in-bakery discount
• Flexible Scheduling
• Work/life balance
• $15 per hour (20+ hours per week)

Compensation: $12.00 - $15.00 per hour

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

to learn more about Nothing Bundt Cakes.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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Have you worked for Nothing Bundt Cakes before? *

Are you at least 16 years old? *

Can you perform the physical requirements of this job? *

How willing are you to work early morning, closing and weekend shifts? *

Please tell us about any guest service experience you have in a bakery, restaurant or retail store. *

Tell us about any experience you have in sales. *

As a team member at a Nothing Bundt Cakes bakery, you are rewarded by “Bringing the Joy” to guests each shift! Other potential “Sweet Perks” of working for a Nothing Bundt Cakes franchised bakery are listed below. Bakeries are independently owned and operated by a franchisee (bakery owner), and perks may vary by location.

Sense of Family Culture

Flexible Schedule

Every time I work, I am excited to be there. My co-workers are amazing and are my friends. My Managers are great too and very reasonable. We all share great laughs. The customers are nice as well.