Assistant General Manager; Ashville, NC

Job Type: Full Time (on site 5 days/week)

Education: College Degree preferred but not required

Job Title: Assistant General Manager

Location: Asheville, NC

Salary Range: Commensurate with Experience

This opportunity is contingent upon the successful award of a contract***.

Coach USA LLC, a motorcoach transportation company, is looking for a full-time Assistant General Manager with a minimum of eight (8) years of experience in the transportation or logistics sector or six (6) years with an associate’s degree or higher education or related training and certification. The ideal candidate will have experience in the transit sector outside of Asheville within the last 10 years, experience in Automated Vehicle Location (AVL) /Computer Aided Dispatch (CAD).

The incumbent will report to the General Manager.

• Demonstrate analytical capabilities necessary to meet the service and performance requirements of this RFP
• Directs and coordinates activities of dispatch, scheduling, planning, operations, maintenance and administrative departments to ensure overall effectiveness, efficiency and profitability
• Assists the General Manager in overseeing the daily operations to ensure smooth and efficient workflow
• Supports the leadership teams in directing day-to-day operations for a business and provides on‑going support to staff
• Addresses customer complaints and inquiries in a timely manner
• Assists in the development and implementation of the business strategies, plans, and procedures to achieve organizational goals
• Manages and supervises staff, including hiring, training, evaluation and delegation of responsibilities
• Monitors operational expenses and financial performance to ensure the financial health of the organization
• Coordinates with the GM to ensure projects are completed on time and within budget, enhancing interdepartmental communication and collaboration
• Implements and maintains quality assurance protocols to uphold product and service standards

• Experience with dispatch
• Experience with in‑service field supervision

• Experience working with employees represented by a collective bargaining unit
• Ability to read, analyze and interpret financial reports and legal documents
• Ability to calculate figures including interest, commissions, percentages, etc.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Computer literate
• Ability to read, write and speak English fluently

Interested candidates can apply chusa.jobs

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.