IT Specialist Intern

We are seeking an IT Help Desk Technician to provide frontline IT support for a rapidly growing healthcare organization. This role focuses on managing IT tickets, troubleshooting issues, and supporting staff with day-to-day technological needs. Our IT team values creativity and innovation, constantly exploring new tools, AI solutions, and ways to improve systems and workflows.

Reports to: IT Systems Administrator

Ticketing and User Support

• Serve as the primary point of contact for IT issues through the help desk system.
• Respond promptly to tickets, troubleshoot problems, and communicate solutions clearly to users.
• Take detailed, accurate notes for every ticket to ensure proper documentation and handoffs.
• Provide guidance on common software, network, and IT issues.
• Coordinate with external technical support teams (e.g., EHR support, software vendors) to resolve issues collaboratively.

Basic Systems and Networking Support

• Perform basic Active Directory tasks (password resets, user account management).
• Identify recurring issues and escalate complex problems to the IT Systems Administrator.

Hardware and Asset Management

• Assist with tracking, inventory, and management of IT hardware, including laptops, monitors, and peripherals.
• Support troubleshooting of hardware issues and coordinate repairs or replacements.

• High School Diploma or equivalent (Associates preferred)
• Experience with enterprise and healthcare tech platforms (e.g., Azure AD/Entra, Intune, Defender, Purview, One Drive, SharePoint, Advanced
  
  MD, Salesforce, Power BI, Domo) and ticketing systems like Zendesk, with an understanding of HIPAA compliance.
• Basic technical knowledge and troubleshooting skills in Windows environments.
• Strong problem solving and logical troubleshooting skills.
• Exceptional written and verbal communication skills, with the ability to explain technical issues in layman’s terms.
• Highly organized and able to manage multiple tasks and support tickets efficiently in a fast‑paced environment.
• Creative and open‑minded, willing to explore innovative tools and solutions to improve IT support.
• Comfortable coordinating with external tech support teams to resolve system‑specific issues.
• Legal authorization to work in the United States.
• Certifications preferred:
  CompTIA A+ or other CompTIA certifications, Microsoft Certifications, or Google IT Support Professional Certificate.