IT Hardware Technician

Job Summary

Under general direction, the IT Hardware Technician I addresses the daily operational management of the Bank's IT assets.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage hardware life cycles including asset procurement, tracking, upgrades, end‑of‑life planning, and disposal.
• Ensure hardware standards are documented, maintained, and enforced bank wide.
• Image and deploy computers to end users with minimal direction.
• Conduct routine field service work within branch network as needed with minimal direction.
• Independently research, validate and resolve defects and outages reported by end users.
• When required, escalate issues to the appropriately experienced IT team member and/or external vendor.
• Maintain informational, procedural, and troubleshooting documentation to department standards.
• Ensure timely completion of personal deliverables, meet service level agreements, and follow departmental procedures.
• Act as an escalation point for the IT Support Technician I.
• Coordinate new user provisioning with IAM Specialists.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and deterrent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

• Associates degree in related field or equivalent combination of education and experience.
• CompTIA A+ certification or equivalent experience.

• 2+ years of related experience.
• Strong problem‑solving and analytical skills.
• Clear, accurate, and concise verbal and written communication skills.
• Strong organization and time management skills.
• Ability to quickly and independently learn new technologies and programs.
• Ability to understand and use Bank policies and procedures to ensure operational efficiency and regulatory compliance.
• Ability to work with confidential information appropriately.
• Ability to think and act within guidelines and limitations of bank policy and assigned personal authority.
• Valid Driver’s License.
• Proficient in Microsoft Office products.

• Bachelor’s degree in a related field.
• CompTIA Cloud+, CompTIA Security+, and CompTIA Network+ certifications.
• Banking or financial services experience.

Home Trust Bank, founded in 1926, is a North Carolina chartered, community‑focused financial institution committed to providing value‑added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at  Apply today to take your first steps towards joining this talented population of employees within a growing organization.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job‑related tools.
• Up to 50% travel required depending on business need.
• Offsite work may be required.
• After hours and weekends, while not standard, are sometimes required.

DISCLAIMER:
Home Trust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts,…