Loss Prevention Officer | 3rd Shift

Overview

Omni Grove Park Inn & Spa is a AAA Four-Diamond property known for understated elegance and southern charm. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, an award-winning spa and spacious convention facilities. Omni Grove Park Inn & Spa’s associates enjoy a dynamic and exciting work environment with comprehensive training and mentoring, along with the pride of working for a company with a reputation for exceptional service.

If you are a friendly, motivated person with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Location
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Omni Grove Park Inn & Spa

Job Description

Sign on Bonus: $1,000.00 paid across first 90 days: $250 after 30 days, $250 after 60 days, $500 after 90 days. This position ensures that all hotel guests, associates and hotel property are maintained in a safe and secure environment. Shift: 11 p.m. – 7 a.m.

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.
• Must be 21+ with valid North Carolina Driver License.

Omni Hotels & Resorts is an equal opportunity employer. The EEO poster and its supplement are available; if you need special assistance to apply for a posted position, please send an email to applica