In Room Dining Captain

Location

Omni Grove Park Inn & Spa – a four‑diamond AAA resort noted for understated elegance and southern charm. Situated on Blue Ridge Mountain, the hotel offers sweeping views, a Donald Ross golf course, tennis and fitness facilities, an award‑winning spa, spacious convention areas, and a range of dining options. Ten U.S. Presidents and numerous luminaries from the worlds of art, entertainment, sports and politics have chosen this resort for their stays.

Omni Grove Park Inn & Spa’s associates thrive in a dynamic, service‑oriented environment that values comprehensive training, mentorship, and a culture of respect, gratitude, and empowerment. If you are a friendly, motivated individual with a passion for serving others, this could be your perfect fit.

Ensure proper training and supervision of all staff to deliver prompt, courteous service in line with Omni Food & Beverage standards, and company policies. Act as Manager on Duty in the absence of the Food & Beverage Manager.

• Answer the phone within three rings.
• Assist with weekly payroll and scheduling.
• Conduct daily and monthly inventories.
• Audit associates on Moments of Service Standards regularly.
• Ensure proper tray set‑up procedures.
• Monitor guest‑room floors for smooth operations.
• Participate in menu planning and room‑service specials.
• Promote room‑service sales.
• Respond to guest feedback appropriately.
• Create and enhance amenities for sales promotion.
• Perform cashier duties when required.
• Examine food and beverage preparation.
• Interview and train new associates.
• Encourage upselling through prepared scenarios.
• Provide approximate delivery times for orders.
• Prepare payment of checks.
• Know the food menu and wine list.
• Adhere to all liability laws.
• Print reports at shift end and bank out.
• Maintain, stock, and order product.

• Previous Food & Beverage experience, preferably in hospitality.
• High School diploma or GED preferred.
• Ability to multitask.
• Leadership, development, and training skills.
• Strong communication skills.
• Problem‑solving skills preferred.
• TIPS certification required.

Omni Hotels & Resorts is an equal‑opportunity employer – veterans, people with disabilities, and all other protected categories are encouraged to apply. “The EEO is the Law” poster and its supplement are available. TIPS certification is required. For special assistance in applying for posted positions, please send an email to applica