Regional Director, Operations

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high‑quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do scotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value‑based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.

The Director, Regional Operations will be responsible for leading a region of Hopscotch Primary Care clinics in Western North Carolina to deliver best‑in‑class care and outcomes, including quality, exceptional care overall, reduced cost of care, and a superior experience for our patients and care teams.

You will oversee and be responsible for delivering financial and care model outcomes for a portfolio of 5–7 clinics, with 6–9 direct reports (clinic managers and care team members). The role will report to the President of NC Operations and you will collaborate closely with members from the following teams:
Population Health, Finance, Central Operations, People Operations, Growth, and more. This is an exciting opportunity to support teams delivering great care for patients and serving communities.

The Director, Regional Operations will be required to live in the Greater Asheville, NC area and must be willing to travel in and around North Carolina frequently.

• Lead a region of 5–7 Hopscotch Primary Care centers across Western North Carolina to deliver performance against clinical, financial, growth, and operational metrics and to shape a best‑in‑class patient‑centric culture committed to the communities we serve.
• Coach and support the Care Center Managers (clinic leaders) to build and retain a strong team, to establish a winning culture and to work through issues that emerge.
• Support the Care Center Managers in managing clinical and front office team members, ensuring clear expectations and accountability for performance, to enable success for the care team and clinic.
• Lead and manage to deliver clinical outcomes, growth targets, profitability goals, patient experience, and culture/employee engagement metrics.
• Regularly review portfolio and clinic performance to develop and maintain performance improvement plans, highlighting top priorities, action items and progress.
• Support with onboarding and change management as new practices are either acquired or built de novo.
• Deliver operational and clinical excellence by fostering a culture of excellence, continuous improvement and learning, consistent with the Hopscotch values and by identifying needs/opportunities and executing to close gaps and realize opportunity.
• Collaborate effectively across the central team in the development and execution of strategies to deliver growth and performance against key clinical, financial and operational metrics including but not limited to:
  • Implementation of the Hopscotch care model to deliver clinical results.
  • Growth and outreach‑related initiatives including brand, marketing and community engagement and broker/sales partnerships.
  • End‑to‑end patient experience.
  • In close partnership with the growth team, develop clinic‑level and regional growth strategies and drive execution against key tactics supporting the strategy to outperform against growth targets.

• 5+ years of experience leading and operating in a healthcare or similar services setting, including finance, operations,…