Referral Specialist

Provides business office support to the providers and patients of MAHEC Family Health Centers, MAHEC OBGYN, MAHEC Internal Medicine, and MAHEC’s Center for Psychiatry and Mental Wellness. Primary duties include following up and tracking of outgoing, external referrals in a timely manner, as ordered by MAHEC providers. Reviewing patient electronic health records to determine the status of referrals, obtain appropriate documentation on appointments, and maintain open lines of communication between referrals team, ordering providers, and offices to which referrals are sent.

with appointment date, time, location, and contact number for referral - Other duties as assigned by the Referrals Team Lead, and Manager of Health Information Management and Referrals.
** KEY

COMPETENCIES:

** recognizing the important role you play in moving processes forward through communication. needs and look for tasks you can take care of in the present to This job description is a general description of the essential job functions, and is not intended to describe all the duties a Referral Specialist may perform.
** EDUCATION AND/OR

EXPERIENCE:

** High School Diploma or equivalent, at least (2) years of relevant experience in a medical office or hospital setting, or a comparable equivalent of combined education and experience required. Strongly prefer individual with working knowledge of medical terminology, referral or scheduling experience, and/or experience working with major health insurance carriers. Fluency in Spanish also a plus. Prior call center experience helpful, but not required.
** COMPUTER

SKILLS:

** Basic typing, Microsoft Office Suite, (Outlook, Excel, Word, PPT), and data entry required. Allscripts EHR experience preferred.
** COMMUNICATION

SKILLS:

** Strong verbal, oral, and written communication skills, including collaborative, professional, and courteous interactions with patients and staff required.
** FOREIGN LANGUAGE

SKILLS:

** Must actively support MAHEC’s work philosophy and continuous quality improvement activities. Must be a team player, while also working independently. Must be able to work collaboratively with all individuals with whom contact is made with on a daily basis.  in handling daily workload decisions. Requires the ability to
* Must demonstrate discretion in dealing with medical, financial, and personal information as it relates to the position.
** POSITION COMPENSATION:**$23.65/hour, full time + full benefits available

At MAHEC**,
** we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time  you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to  for support in your job search process.

You could be the talent we are seeking for this or other opportunities.

Thank you for your interest in employment with Mountain Area Health Education Center in Asheville, NC, where we are committed to improving health in western North Carolina through innovative health professions education and compassionate healthcare.

MAHEC was established in 1974 to improve training and retention of healthcare professionals across our region. We are dedicated to excellence in clinical care, health professions education, and innovative practices that can be replicated nationally. The largest of the nine state AHEC's, MAHEC serves NC's 16 westernmost counties to address national and state concerns with the supply, retention, and quality of health professionals especially in rural areas.
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