Patient Services Coordinator IV - Surgical Partners - Asheville

Overview

What We Offer At Novant Health, remarkable care begins with remarkable people 💜. As a Patient Services Coordinator IV, you’ll play a vital role in delivering a seamless, supportive experience for patients while helping our surgical services run efficiently.

• Schedule surgeries and related appointments with accuracy and attention to detail
• Verify insurance coverage and obtain required authorizations
• Communicate surgery dates, pre-procedure instructions, and financial responsibilities to patients
• Maintain accurate and timely documentation in the EPIC system 💻
• Coordinate with hospitals, surgical centers, and external vendors
• Collaborate closely with clinical, administrative, and surgical teams to ensure smooth workflows

• High School Diploma or GED required
• Minimum of 3 years of experience in a medical office or surgical scheduling environment
• Proficiency in EPIC and working knowledge of CPT and ICD-9-CM coding
• Strong organizational, communication, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required):
  Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.
  
  Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred):
  Proficient in the use of all computer software utilized in the practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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