Salon Coordinator

Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness of people's needs while multi‑tasking, then you may be the perfect fit.

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager and is non‑exempt.

• Suggest retail products to clients, upselling larger quantities, promotions and additional services.
• Cross‑sell services to other areas of the salon.
• Respond professionally to customer service issues and promptly address complaints.
• Exhibit good communication skills when dealing with difficult or corrective service situations.
• Overcome booking mistakes or corrective work.
• Handle refunds and re‑do’s professionally and in a friendly manner.
• Maintain ongoing personal continuing education on products, services, and current industry issues.
• Promote business outside of the salon.
• Adjust schedule to meet client needs.

• Greet clients within sixty seconds of entering the salon.
• Answer the phone within three rings, with a smile, stating your name and salon location.
• Listen for a reply before placing the client on hold.
• Efficiently handle scheduling, canceling, and re‑scheduling of client appointments.
• Process POS transactions promptly and efficiently.
• Emphasize pre‑bookings during client check‑out.

• Ensure the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Organize time and resources effectively to meet sales goals.
• Communicate with Salon Management regarding issues and needs.
• Observe salon guidelines for attendance and tardiness.
• Maintain an updated professional appearance consistent with the salon dress code.

• GED or High School diploma.
• Proficient in computer‑based business software.
• Ability to handle money, count, and make change.
• Customer service or cosmetic industry preferred.

• Ability to use computer keyboard, standard telephone, and related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8‑hour shifts.
• Ability to lift up to 25 pounds.

Entry level

Full‑time

Sales and Business Development

Retail

Location:

Asheville, NC.