Quality Clinic Investigation Manager; Onsite

Overview

Pratt & Whitney is transforming the future of flight—designing, building and servicing engines. We’re seeking curious people to join a tightknit team that drives our mission and helps shape an evolving industry and organization.

The selected candidate will support the Asheville site by serving as a focal point that works with Engineering, Customer Support, Procurement, and other functions to drive the quality signature in support of product delivery for critical high-precision engine components. This role requires innovative problem solving and the ability to develop timely action plans for resolution while executing the quality management system.

It also requires knowledge of quality systems, familiarity with SAP transactions, and the ability to query data from SAP and Solumina databases.

• Oversight of the Escape Management Process(es) for the assigned organization.
• Manage Problem Resolution Team (PRTs) for escapes.
• Manage customer return process for site.
• Manage tracking of escape corrective actions for site.
• Drive personal improvement in RCCA & 8D competency.
• Participate in Quality Clinic and RCCA discipline process improvement events.
• Foster and maintain cooperative relationships with Program Quality, Product Recall, and leverage clinic-to-clinic interaction across the enterprise.

• BS in an Engineering or Manufacturing related field or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree with minimum 3 years of related experience.
• Familiarity with 8D & RCCA is required.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

• Ability to understand and interpret engineering technical data, such as manufacturing or part drawings, to provide guidance to cross-functional teams.
• Excellent written and verbal communication skills, along with strong presentation, planning, problem solving, organizational, project management and decision-making skills.
• Work experience with government regulatory agencies.
• Knowledge of aerospace quality standards including AS9100, AS9102, & ISO.
• Demonstrated ability to interface with all levels of management, external customers, and government agencies.
• Certification in Red-X / 6 Sigma / similar data-driven problem solving approach preferred.

• Medical, dental, vision and life insurance
• Short-term disability, long-term disability and parental leave
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program (No waiting period!)
• Paid time off including 3 weeks of vacation, 5 personal sick days, 3 unpaid days for unique situations at supervisor discretion, and 12 paid government holidays

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is Onsite:
Employees who are working in Onsite roles will work primarily onsite, including all production and maintenance workers who are essential to engine development.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function and responsibilities, candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including medical, dental, vision, life insurance, disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits depend on the business unit and whether the position is covered by a collective-bargaining agreement.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with applicable laws.

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