Retirement Benefits Specialist

SMC - North Carolina, 30 Town Square Blvd., Asheville, North Carolina, United States of America

Posted Thursday, December 11, 2025 at 5:00 AM

The mission of NTCA is working on behalf of small broadband providers who are working on behalf of rural America.

Our vision is to build a better broadband future for rural America.

Join Our Team as a Retirement Benefits Specialist

Are you passionate about helping others and making a meaningful impact in communities across rural America? NTCA is looking for a Retirement Benefits Specialist to join our dedicated team in beautiful Asheville, NC. In this role, you’ll play a vital part in supporting our defined benefit pension plan—ensuring employees in rural areas receive the retirement benefits they’ve earned.

What You’ll Do

As a Retirement Benefits Specialist, you’ll be the go-to expert for plan participants and HR teams. Your day-to-day will include:

• Calculating and processing retirement benefits and payments
• Responding to participant inquiries and explaining benefit options
• Reviewing eligibility and answering plan-specific questions
• Maintaining accurate participation records
• Assisting with plan documentation and administrative procedures
• Supporting special projects and initiatives as needed

What You Bring

We’re looking for someone who is detail-oriented, analytical, and thrives in a collaborative environment. Ideal candidates will have:

• Strong problem-solving and analytical skills
• The ability to communicate complex information clearly and professionally
• Excellent time management and organizational skills
• Proficiency in Microsoft Word, Excel, and Outlook
• A customer-first mindset with exceptional service skills
• A basic understanding of accounting principles
• Previous experience in retirement benefits (preferred, not required)

Why NTCA?

At NTCA, we believe in supporting our employees just as much as we support our members. We offer a competitive compensation and benefits package designed to promote your well-being, growth, and work-life balance.

Our Benefits Include:

• Competitive salary with regular feedback and coaching
• 401(k) and pension retirement programs
• Company-paid life insurance and disability coverage
• Generous paid time off and holidays
• Corporate volunteering and wellness programs
• A vibrant office location in Biltmore Park with access to shops, dining, and trails

Ready to Make a Difference?

If you're excited about building a career that supports rural communities and aligns with NTCA’s values of respect, communication, collaboration, innovation, and service excellence, we’d love to hear from you.

To Apply:

Visit our website ((Use the "Apply for this Job" box below).) to apply today and learn more. Applicants should upload a cover letter explaining how your prior work experience includes qualifications for this role and supports NTCA's mission. Applicants submitting a cover letter will be given priority consideration.

NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

SMC - North Carolina, 30 Town Square Blvd., Asheville, North Carolina, United States of America