Member Relations Coordinator

SMC - North Carolina, 30 Town Square Blvd., Asheville, North Carolina, United States of America

Posted Monday, January 5, 2026 at 5:00 AM

The mission of NTCA is working on behalf of small broadband providers who are working on behalf of rural America.

Our vision is to build a better broadband future for rural America.

Join NTCA – The Rural Broadband Association as a Member Relations Coordinator and help promote and support benefit programs that make a difference for rural broadband providers. In this role, you’ll coordinate business development efforts, member education initiatives, and internal processes that keep our programs running smoothly. You’ll report to the Director of Member Relations and work closely with a passionate team dedicated to serving our members.

This position is located in our Asheville, NC location.

• Collaborate on strategic campaigns and promotional materials.
• Prepare quotes, benefit plan comparisons, and proposal packets.
• Track member adoption trends and support onboarding.
• Manage logistics for financial education programs and events.
• Maintain educational materials and team resources.
• Assist with member inquiries and special projects.

• Strong analytical, organizational, and communication skills.
• Knowledge of marketing and employee benefit plans.
• Advanced proficiency in Excel, Word, PowerPoint; social media familiarity.
• Project management experience; ability to work independently.
• Bachelor’s degree in marketing, communications, business, or related field; 2–4 years relevant experience.

We’re more than a team. We show up for each other and our members with care, creativity, and confidence. We make complex topics simple, bring energy to every interaction, and keep things human—even when the work is serious.

We offer a competitive compensation and benefits package designed to support your health, financial wellness, and professional growth. Our culture is built on respect, collaboration, innovation, and service—and we show up every day for each other.

• Competitive salary with regular feedback and coaching
• 401(k) and pension retirement programs
• Company-paid life and disability insurance
• Generous paid time off and holidays
• Tuition reimbursement and professional development
• Corporate volunteering and wellness programs

If you're ready to build meaningful relationships, support rural communities, and represent NTCA with pride, we’d love to hear from you. Apply today and help us continue making a lasting impact across rural America.

NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

SMC - North Carolina, 30 Town Square Blvd., Asheville, North Carolina, United States of America