Guest Experience Administrative Assistant - Flex

Destination Guest Experience Administrative Assistant – Flex

Join to apply for the Destination Guest Experience Administrative Assistant – Flex role at Biltmore
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Flex: A position working an average of 20‑29 hours per week (about 1,000‑1,559 hours per year).

The starting pay range for this position is $18.62 per hour, based on qualifications and relevant experience above the minimum requirements.

The Destination Guest Experience Administrative Assistant will support the Vice President of Destination Guest Experience and provide general assistance to Village Hotel leadership and Biltmore Equestrian Activities leadership. The incumbent will primarily assist with employee events and projects to ensure department objectives are achieved. Duties include, but are not limited to: producing and distributing reports; handling written and verbal correspondence; updating Standard Operating Procedures and other documents;

logistics; managing calendars, research and development, and other projects as assigned.

Schedule can vary, but is generally 8:30 AM‑4:30 PM on Monday, Wednesday & Friday.

• Assist in planning and executing employee and departmental related lunches/snacks, annual awards, Employee of the Month, supervisors of the quarter, suggestion program, supervisor/manager outings, employee meetings, and contests.
• Oversee employee communication boards, update organizational charts as needed, post guest survey results, and request updates for break‑room employee information monitors.
• Assist managers with on‑boarding and employee welcome bags.
• Coordinate activities related to assigned special projects; establish project timetables, action steps, and status updates; follow up as appropriate to ensure timely execution.
• Prepare a variety of departmental reports and/or presentations, gathering and summarizing information from various sources as requested.
• Answer inquiries related to daily activities/programs of the work area.
• Assist with processing of invoices/billing and semi‑payroll timesheets.
• Provide administrative support to managers within the assigned work area.

• Oversee posting of company communications, company offerings, benefits‑related information, employee recognition, meeting notices, relevant articles, etc.
• Create effective communication pieces with strong visual and/or written impact to draw attention to content.
• Maintain inventory of department office supplies, forms, envelopes, letterhead, note cards, copier paper, brochures, and related items, and reorder as needed.
• Provide general assistance and support for leadership, department, and company.

• High school diploma required; 2 years of similar experience preferred.
• Demonstrated commitment to delivery of internal/external guest service.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; ability to quickly learn Biltmore’s Work Day, Ultipro, and reservation systems, products, services, protocols, and procedures.
• Strong interpersonal and communication skills (verbal and written); conveys information clearly, concisely, and effectively to a wide variety of audiences; communicates professionally over the phone and in person.
• Strong planning, organizational, and project/time‑management skills; attention to detail and a focus on quality; prioritizes work under deadlines; adapts to change.
• Proactive, takes initiative, exercises good judgment; creatively problem‑solves and troubleshoots as needed.
• Builds positive working relationships at all levels; reflects the company’s core values.
• High ethical standards; maintains confidentiality.

• Work in an office environment.
• Lifts up to 35 pounds regularly and up to 45 pounds occasionally.
• Remain sitting for 75% of the shift.
• Utilize office machinery/equipment throughout the shift.

Entry level

Part‑time

Administrative

Hospitality

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