Technology Technician

Overview

Randolph County School System Administrative Office - Asheboro, North Carolina

Job Title:

Technology Technician

Location:

Information Systems & Technology

Salary:
Salary Grade 68 plus supplement

FLSA Status:
Exempt

Reports To:

Director of Information Systems

Supervises:
None

Work Week

Schedule:

Monday – Friday, evening and weekends as necessary

Work Hours:

40

Number of Months per Year: 12

Position Type:
Full-Time

Position

Purpose:

The Technician II and Technician III is responsible for installing requested computer equipment in school and office locations, troubleshooting equipment problems, and repairing or arranging for the repair of faulty equipment. Work involves providing technical support and expertise concerning various types of computer software. Work also involves providing training for employees in the use of technology. The Technician II must exercise tact and courtesy with co-workers, school administrators, and supervisors.

Minimum Qualifications

• Working knowledge of computer hardware and common software applications.
• Working knowledge of Windows and common computer operating systems
• General knowledge of software copying rights of the school system
• Some knowledge of networking concepts
• Some knowledge of the current literature, trends and developments in the field of technology
• Ability to install and set up software packages that meet the needs of users
• Ability to systematically determine the source of computer problems and take appropriate action
• Ability to perform initial installations or upgrades of computer hardware
• Ability to train users on the use of equipment and various programs
• Ability to maintain complete and accurate records
• Ability to establish and maintain effective working relationships as necessitated by work assignments

Education, Training, and Experience

• Associate’s degree from an accredited institution in a computer related field
• Three (3) to five (5) years of experience directly related to the duties and responsibilities specified
• Any equivalent combination of training and experience that provide the required knowledge, skills and abilities

Certification and License Requirements

• Must possess a valid driver’s license issued by the NC Department of Motor Vehicles

Preferred Qualifications

• Experience working in technology in a public school setting
• Bachelor’s Degree from an accredited institution in Computer Science or Engineering

Essential Duties and Responsibilities

• Assist with the installation of hardware, software, and related peripherals for the Central Office
• Ensure the maintenance of all computers, software, and LAN by monitoring performance
• Work closely with school technology staff and offer assistance when necessary
• Upgrade hardware and software
• Make recommendations regarding upgrades and replacement of technology-related equipment
• Read and interpret schematics, writing diagrams, and manuals
• Install Interactive Boards, printers, and other technology related classroom and office items
• Operate standard and specialized electronic devices in testing and troubleshooting computers and other technology-related equipment
• Attend class and seminars to enhance knowledge of equipment and operating systems
• Maintain strong knowledge of computers and related technologies
• Maintain general knowledge of components of LAN
• Understand mechanical, electrical, and computer principles as applied to the repair and maintenance of computers and peripherals
• Communicate effectively with all levels of technology users
• Send out Windows Updates each week

Must be physically able to operate a variety of computers and their peripheral equipment; hand tools, such as screwdrivers and pliers; air compressors, volt meters, and common office machines such as copiers, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

Physical demand requirements are those for Medium Work.

Employees in this position are required to work in indoor and outdoor environments, and come into…