Customer Service Representative

Job Description:

Customer Service - Scheduling position

Monday - Friday 8am - 5pm

• Maintain communication, both verbally and electronically, efficiently and professionally.
• Build positive working relationship to ensure client satisfaction.
• Help clients schedule material into Reworld facilities
• Assist clients with approval numbers, for proper handling
• Collaborate across departments to resolve issues with the different schedules
• Resolve issues with facility for unscheduled loads
• Help resolve rejected load issues between client and facility
• Act as liaison between client, and facility
• Collaborate internally & provide resolutions to clients effectively.
• Analyze needs, recognize potential issues, research alternatives, and provide solutions.
• Respond to client feedback and address service complaints promptly with tier SSM and CSS
• Contact 3rd party transportation for clients when needed
• Emails and email explanations to clients, facilities and sales proficiently
• Manage schedules based on facility needs and capabilities

• High School Diploma / GED preferred.
• Desire to have direct customer contact & provide high level of customer service.
• Strong organizational skills.
• Ability to use sound judgment and problem solve in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Ability to follow detailed oral and written instructions.
• Ability to effectively communicate at all levels both orally and in written form.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.