Operations Manager - PL Logistics

The Role

Contract & Operations Manager - 3PL Logistics

Type:
Full-Time, Permanent

Loom Talent have been exclusively appointed by a growing 3PL logistics business to support the appointment of a Contract & Operations Manager - 3PL Logistics.

Our client provides warehousing and distribution solutions across Retail, E-Commerce, FMCG and General Merchandise and continues to invest heavily in its UK operation.

This is a senior, site-based role offering real ownership of a high-profile customer operation within a fast-growing business.

Reporting directly into the General Manager, the Contract & Operations Manager - 3PL Logistics will be based at a key Regional Distribution Centre in Measham. The role holds full responsibility for the delivery and performance of one major European customer contract, alongside leadership of the on-site warehouse operation.

This position will suit a commercially aware logistics professional who is comfortable operating at both contract and operational level within a 3PL environment.

Key responsibilities include:

• Full ownership and accountability for a single, complex European customer contract.
• Act as the senior point of contact for the customer, managing service delivery, performance and escalation.
• Lead all warehouse operations on site, managing c. 100 indirect reports through the operational leadership structure.
• Ensure contractual compliance, service levels and OTIF performance are consistently achieved.
• Analyse operational and customer data to identify efficiency improvements, cost control opportunities and service enhancements.
• Lead regular contract reviews, performance reporting and KPI analysis with internal and external stakeholders.
• Oversee inventory accuracy, stock control, warehouse layout and health and safety compliance.
• Drive continuous improvement initiatives across warehousing, fulfilment and associated logistics activity.
• Support commercial activity relating to SLA management, contract variation and long-term customer retention.
• Work closely with finance, transport and planning teams to ensure operational delivery aligns with wider business objectives.

The Candidate

The successful candidate will be able to demonstrate:

• Proven experience in a Contract Manager or Operations Manager role within a 3PL logistics environment.
• A strong warehousing logistics distribution and supply chain background.
• Experience managing large-scale warehouse operations with 100 plus indirect reports.
• Clear understanding of contractual KPIs, SLAs and customer performance management.
• Operated within a customer facing role previously.
• Commercial awareness with the ability to balance cost, service and operational efficiency.
• Strong stakeholder management and communication skills.
• A data-led approach to performance management and continuous improvement.
• Ability to work site-based, five days per week in Measham.
• Previous budgetary or P&L exposure would be advantageous.