Director, Platform Operations & Program Management

Director, Platform Operations & Program Management page is loaded## Director, Platform Operations & Program Management locations:
USA - VA - ASHBURNtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 28, 2026 (30+ days left to apply) job requisition :

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* Job Description:

**** Director, Platform Operations & Program Management, Global Infrastructure Services
** We are seeking a strategic platform leader to drive the execution and business operations of a next-generation AI-powered enterprise platform from beta through general availability and market scale. This is a high-visibility, mission-critical role requiring someone who can operate as a mini-COO for the platform—combining program execution rigor with commercial acumen to manage Fin Ops, pricing strategy, and go-to-market support alongside traditional program management disciplines.

This role requires an entrepreneurial leader who thrives in building something from the ground up, establishing program discipline in ambiguous environments, and driving both technical execution and business outcomes in a matrixed organization.
** Responsibilities
* *** Strategic Program Leadership
** Own the integrated program plan, connecting dependencies across product, engineering, user experience design, sales/commercial, legal, and finance work streams

Synthesize complex program data into strategic insights for executive decision-making—not just status compilation, but analysis of program health, trajectory, business implications, and financial impact

Proactively identify and escalate risks, dependencies, and blockers before they impact delivery

Translate technical progress into business language for presentations, executive reviews and customer engagements

Build and maintain strong working relationships with workstream leads, technical leads, commercial teams, and executive sponsors

Manage expectations and maintain alignment across diverse stakeholders
** Platform Operations & Business Management
*** Support go-to-market activities including lighthouse customer engagements, competitive positioning, and market messaging
* Drive Fin Ops discipline—track platform costs, optimize resource utilization, and connect technical decisions to financial outcomes
* Contribute to business case development, ROI analysis, and financial modeling for platform investments
* Support contract negotiations and SOW development with vendors
* Monitor platform metrics that matter to the business: customer adoption, utilization, retention, and commercial performance
* Build business operations muscle as the platform scales from startup mode to enterprise-scale operations
** Program Discipline & Execution Rigor
*** Establish and enforce program and technical project management operating rhythms: status reporting, risk reviews, decision forums, and escalation protocols
* Create executive-quality deliverables (status reports, program reviews, risk assessments, business reviews) that provide actionable insights, not just data aggregation
* Drive accountability across teams without direct reporting relationships
* Ensure SDLC compliance, milestone tracking, and quality gates are met across all work streams
* Track resource utilization, capacity planning, and budget alignment
* Manage cross-team dependencies and ensure work streams aren't blocked waiting on each other
** Team Building & Organizational Development
*** Build and scale the platform operations team over the next two years as we move from beta to general availability
* Support hiring, onboarding, and team structure decisions that impact program delivery
* Establish organizational processes and operating models for a growing platform organization
* Develop talent and create career pathways for team members
** Qualifications
* *** Education & Experience
*** MBA or 5+ years of demonstrated P&L ownership, commercial responsibility, or platform GM experience
* 15+ years in program and/or project management leadership roles, with at least 7 years leading complex, multi-million-dollar technology programs
* Software development background—not just managing developers, but having built software products or platforms themselves earlier in…