Senior Program Manager - Infrastructure

Overview

The Senior Program Manager, Infrastructure, provides strategic and technical leadership for IBTS’ Infrastructure Services Division. This role is responsible for overseeing all plan review, inspections, engineering, and energy-related review functions, ensuring that IBTS delivers accurate, consistent, and code-compliant technical services across multiple programs and jurisdictions. This role is focused on the technical infrastructure and code disciplines that underpin safe and resilient community development.

The Senior Program Manager directly supervises key infrastructure personnel, the Plan Review Manager, DC Inspections Manager and Energy Services Manager and establishes performance expectations, ensures staff maintain required professional certifications, and provides coaching and support to promote high levels of quality and technical excellence. The Senior Program Manager is also responsible for strengthening internal processes, overseeing workload distribution, and maintaining quality assurance standards for all reviews and inspections.

The role collaborates closely with the Senior Program Manager, Civic to ensure seamless service integration when IBTS provides both technical infrastructure and municipal operations support to a client. This includes aligning workflows, coordinating staff assignments when needed, and ensuring consistency in reporting, communication, and customer service. While the two divisions remain operationally distinct, the Senior Program Manager, Infrastructure, works to ensure that clients experience a unified, professional IBTS service model.

In addition to managing ongoing operations, the Senior Program Manager contributes to the growth and evolution of IBTS’s infrastructure services. This includes supporting business development efforts, assisting with technical proposal content, identifying emerging needs in plan review, inspections, energy and engineering services, and developing best practices and training programs to enhance IBTS’s technical capabilities.

Key Responsibilities

• Oversee all Infrastructure Services Division activities, including plan review, inspections, engineering review, and technical quality assurance across multiple programs and jurisdictions.
• Assess and monitor workloads, staffing capacity, technical review timelines, administrative systems, and reporting structures for assigned infrastructure service areas; identifies opportunities for improvement and implements process enhancements to ensure efficiency and quality.
• Plan, direct, and coordinate, through management-level staff such as the Plan Review Program Manager, DC Inspections Manager, Energy Services Manager and the work plans for all technical service functions; assigns projects and program responsibilities; provides direction on complex technical matters; reviews performance and resolves operational challenges.
• Provide executive-level governance and oversight of all plan review programs, ensuring consistent application of approved review standards, quality control protocols, escalation thresholds, and documentation practices across all jurisdictions and contracts.
• Develop and maintain division-wide plan review quality assurance frameworks, including audit processes, peer review expectations, corrective action protocols, and performance metrics, and direct management-level staff to implement improvements as needed.
• Serve as the final technical escalation authority for complex, high-risk, or precedent-setting plan review issues involving code interpretation, engineering judgment, or regulatory ambiguity that exceed the authority of the Plan Review Program Manager.
• Lead the standardization of plan review procedures, workflows, checklists, and technical guidance to ensure consistency across programs while allowing jurisdiction-specific adaptations as approved.
• Develop and manage the annual Infrastructure Services Division budget and monitor financial performance throughout the year, ensuring alignment with IBTS expectations and contract requirements.
• Oversee plan review staffing models, capacity planning, and reviewer utilization strategies across infrastructure programs; reviews and…