Project Manager, Federal Sales

POSITION SUMMARY

The Project Manager, Federal Sales, plays a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs. This position will be focused both internally (within Vertiv) and externally (customer‑facing) and demands exceptional leadership, communication, team‑building skills and project management skills, as well as an overall understanding of our products and services. The position will have end‑to‑end responsibility for managing most aspects of critical orders, from the moment the PO comes in, through product delivery, to post‑sales support.

It will be a key partner to the North American Sales team and will act as a customer advocate managing execution and engagement to ensure a seamless customer experience. The Project Manager coordinates cross‑functional teams through meetings and progress measurement activity which bring distinct sales projects to completion both on time and within budget. The Project Manager has no direct reports but will manage people through effective stakeholder management and effective communication with all levels of multiple organizations.

• Successfully delivers proactive project and program management to ensure ongoing customer engagement with the goal of driving customer loyalty and repeat business.
• Builds and maintains strong relationships with the key internal and US Government stakeholders to include end users, Federal Systems Integrators, National Resellers, Channel Partners and Sales Partners.
• Acts as a key point of contact for the client (along with Sales Leaders/Account Directors), ensuring effective communication and understanding of customers’ needs and expectations.
• Collaborate with the sales account manager to align on customer expectations and drive successful execution.

• Leads end‑to‑end project and program management activities, including planning, execution, monitoring, and delivery.
• Oversee order entry, product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
• Manages significant aspects of customer engagement, including program strategy, milestones, and deliverables.

• Acts as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., the support sales team, customer service, on‑site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
• Coordinates and leads across various internal support functions (managing with and executing through) throughout the product and project lifecycle.
• Develops a RACI Matrix to ensure functional groups understand roles, responsibilities, and deliverables.
• Coordinates with order management, plant production, logistics, contractors, services and warranty groups throughout the project. Escalates potential conflicts to avoid impact to the customer and balances large projects demand with flow business.

• Identifies potential risks and proactively implements mitigation strategies to ensure project and program success.
• Monitors sales project progress and addresses issues promptly to minimize disruptions and ensure coordination of activities on the critical path. Coordinates the team to implement short term and long‑term resolutions.
• Monitors and assesses risks in early‑stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.
• Assembles cross functional teams to address issues (quality, safety, manufacturing etc.) to ensure program or project issues are resolved in a timely manner.
• Escalates and creates urgency around any issues that would impede the success of the sales project. Ensures that issues are resolved in a timely manner and communicated to the stakeholders.

• Oversee post‑sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
• Acts as liaison and escalation…