Union ICT Service Delivery Technician

Overview

Ashburn - Virginia - United States of America, Herndon - Virginia - United States of America, Leesburg - Virginia - United States of America, Sterling - Virginia - United States of America

About The Role As a CBRE Union ICT Service Delivery Technician, you will provide essential on-site support for ICT and Engineering services within the Data Center environment. This role is on-site in Ashburn, VA and is crucial for maintaining the operational integrity and efficiency of critical client environments.

• Receive, review, and complete IT equipment installation, relocation, and decommission requests within specified time frames and to industry standards.
• Provide problem-solving support, including server reboots, backups, and visual inspections.
• Escort third-party engineers and ensure their compliance with site standards.
• Receive, respond to, and assign break and fix tickets within the agreed timeframe or escalate if unresolved.
• Ensure on-site documentation, including work-related standard operating procedures, are created, reviewed, and updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation, and decommissioning of IT equipment, and general engineering maintenance and housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks described in detail.
• Deliver own output by following defined procedures/processes under close supervision and guidance.
• Follow basic work routines and standards in the application of work.

• High School Diploma, GED, or trade school diploma with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• Valid driver's license required.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

• Benefits start 1st of the month:
  Medical, dental vision, PTO, 401k, etc.
• Internal advancement available after 6-month mark
• 40-45 hours a week
• Competitive Pay

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

CBRE’s Data Center Solutions is the world’s only fully integrated data center real estate firm, offering global strategy, acquisition and disposition representation, project management, and facilities management from a single provider. We serve 40% of the Fortune 100’s data centers, spanning primary, secondary, and tertiary markets across the globe. As an employer of choice, we heavily invest in our people to best serve these state-of-the-art facilities by offering mission critical and leadership training.

CBRE Group, Inc. (NYSE:

CBRE), a Fortune 500 (Fortune #128 as of 2025) and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments:
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