Network Watch Officer

Job

Location: ASHBURN, VA, US

Date Posted:

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is seeking a Watch Officer/Incident Manager who has experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center and supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed.

This position is full-time on-site in Ashburn, VA. No remote options are available.

Qualifications

Required:

• Bachelor of Science Degree and 3-10 years of relevant experience. B.S. may be substituted with an additional 4 years of related experience.
• 3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, App Dynamics, HP Operations Manager.
• 3 years of experience with working with incident management tools such as BMC Remedy.
• 3 years engineering experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment.
• 3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA).
• 2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation, integration, testing and support of distributed applications.
• Excellent communication skills and problem-solving skills. Must be able to confidently lead incident bridge calls and provide verbal and written communications to senior customer and team stakeholders.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit  For information on the benefits SAIC offers, see .