ServiceNow Product Architect

Job Title:

Service Now Product Architect

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
None

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

Are you ready to put your knowledge, skills, and experience to work building modern, cloud-based applications in a Secure Dev Sec Ops  environment using Agile software development practices?

CACI is currently looking for a Service Now Product Architect with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client located in Northern Virginia!

Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS). As a member of the BEAGLE ASF Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP agents and officers are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.

You should have worked with or have a strong interest in agile software development practices and delivering deployable software in short sprints. This role serves as a hands‑on technical and architectural leader, embedded with Agile delivery teams, responsible for ensuring Service Now solutions are scalable, secure, and aligned with enterprise and program architecture standards.

• Serve as the technical lead and product architect for Service Now-based solutions
• Be responsible for all aspects of application architecture including data models, integrations, automation, security, and platform configuration
• Maintain a sound understanding of enterprise- and program-level architecture
• Liaise with Business Analysts to understand business needs and design solutions that meet those needs while complying with architectural standards
• Present and evangelize solutions to architecture guilds and management
• Work with Business Analysts and Scrum Masters to create implementation plans by developing epics and user stories
• Lead technical aspects of Agile ceremonies, including platform demonstrations to Product Owners and stakeholders
• Guide team members in breaking stories into tasks and completing work efficiently
• Mentor developers and testers, fostering a collaborative environment where questions and concerns are encouraged
• Keep current with Service Now platform capabilities and industry trends
• Delegate technical tasks and ensure sprint and release objectives are met
• Perform and participate in architecture design and reviews, ensuring alignment with future-state goals
• Identify architectural risks, opportunities, compliance issues, and technical debt
• Participate in sprint planning, testing, demonstrations, retrospectives, and solution releases
• Review cybersecurity assessments and static code analysis results and define remediation actions

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include but are not limited to:
  • 3 year check for felony convictions
  • 1 year check for illegal drug use
  • 1 year check for misconduct such as theft or fraud
• Bachelor’s degree in engineering, computer science or related technical discipline.
• 7+ years experience related to the role.
• Professional experience operating within cross‑functional teams and groups.
• Three (3) to Five (5) years’ experience in incremental software development projects such as the Agile Scrum approach
• Available to work a hybrid remote schedule in Ashburn, VA.

You are good at:

• Delivering custom and scoped applications on…