ServiceNow Developer -Ashburn, VA; Hybrid

Service Now Developer - Ashburn, VA

Ellumen, a three‑time Top Workplace honoree by the Washington Post, is a dynamic IT business headquartered in Silver Spring, MD. We specialize in providing a broad range of information technology and related services to both government and commercial customers.

Ellumen is seeking a highly skilled Service Now Developer to support and enhance a government Service Now platform. In this role, you will work hands‑on across ITSM and related modules, designing and developing high‑quality scripts, workflows, and integrations with enterprise systems. You will collaborate within an Agile team to deliver secure, scalable solutions aligned with DHS standards and FedRAMP requirements.

This position plays a critical role in advancing enterprise service delivery, governance, and modernization initiatives, ensuring the Service Now platform aligns with the Technology Reference Model (TRM) and DHS enterprise IT standards.

Must be a US Citizen with ability to obtain/maintain Active DHS clearance or Top Secret DoD Clearance (Active clearance preferred).

• Development & Configuration
• Develop and configure Service Now modules (ITSM, ITOM, HR, GRC, etc.) to meet mission requirements.
• Enhance and improve custom applications on Service Now platform.
• Build workflows, dashboards, catalog items, and integrations with enterprise systems.
• Implement automation and performance improvements across Service Now capabilities.
• Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).
• Develop access controls for Service Now applications.
• Design, create and extend data tables.
• Define database views and Glide Record queries.
• Implement integrations using REST/SOAP, MID Server, Integration Hub, and scripted transforms.
• Automate workflows with Flow Designer and platform APIs; optimize performance and data quality.

• Participate in grooming and refinement; estimate and deliver within Scrum sprints.
• Use ATF and unit tests; perform code reviews; manage update sets and basic CI/CD (e.g., Git branching, peer review, promotion workflows).
• Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.

• Follow platform secure coding practices; support FedRAMP, FISMA, and Section 508 considerations.
• Adhere to platform standards, naming conventions, and release governance; contribute to technical documentation and SOPs.
• Translate user stories into technical solutions; demo features in sprint reviews.
• Partner with BA/PM/architects to ensure traceability from requirements to delivered functionality.
• Collaborate with stakeholders, business analysts, and architects to translate requirements into Service Now solutions to include feature definition and creation and management of Jira epics and user stories.

• Must hold an active Top Secret clearance and/or active DHS clearance.
• A Bachelor's degree in Computer Science, Information Systems, Engineering, Business or other related discipline or a minimum of three (3) years relevant specialized experience.
• 3 + years of Service Now development experience
• CAD (Certified Application Developer - Service Now) certification required.
• Hands‑on experience with JavaScript.
• Proven ability to design, configure, and implement complex Service Now modules, workflows, and business rules.
• Proven experience delivering projects using Agile methodologies.
• Hands‑on experience with out‑of‑the‑box Service Now features, such as workflows, scoped applications, and business roles.
• Proficient in cloud‑based enterprise application platforms for IT services, operations, and business management.
• Strong communication skills to interact with technical teams and government stakeholders.

• Experience with DHS or CBP programs.
• Knowledge of enterprise governance, TRM processes, and AI/automation initiatives.

Familiarity with Section 508, FISMA, and FedRAMP requirements.