Server Break Fix Technician Level 3

Overview

As a Site Operations Technician, you will be working alongside Operations Leads in supporting installs, troubleshooting, and maintaining servers, networking equipment, and cabling. Expansion of basic knowledge and experience working with computers and related knowledge is expected.

• In-depth usage of command-line tools and techniques, both Linux and client-specific.
• Provide first-level triage and support debugging of issues discovered on IT hardware
• Professional communication in emails, tasks, and meetings
• High and low-level task management, working with partner teams to support IT service health and capacity
• Maintain the IT server repair queue and execute repairs on servers and related hardware
• Supervise and execute custom builds and reworks of servers and racks
• Validate repair documentation for IT hardware and configurations
• Support on-site vendor visits by escorting and assistance with internal tools
• Other tasks as required to support IT service on a local basis

• 1+ years of experience with Linux system administration, network administration
• Basic understanding of PC / server hardware
• Proficiency in the Linux command line with common UNIX tools
• Driven, self-motivated work ethic
• Eagerness to learn new technologies and adapt to constant change
• Focused, detail-oriented, able to manage and analyze technical data from multiple sources
• Ability to dynamically switch between people-oriented and technically-oriented mindsets
• Excellent written and verbal communication skills
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds