Senior Data Center Technician

Daily Job Duties

• Oversight of critical spaces – capacity management, monitoring power and cooling requirements, and response to critical events and/or incidents.
• Work with external groups as needed to support and resolve issues impacting DC operations. Partnering with colocation suppliers and vendors to deliver 100% uptime and availability.
• Complete small projects independently and work with your manager on planning and completing larger local projects.
• Manage security and access controls for your site.
• Procurement and Inventory:
  Receive, track, and ship data center equipment as needed.
• Work collaboratively with partner and cross-functional teams within your data center.
• Provide technical guidance to vendors and foster vendor relationships.
• Oversight of hardware installation (provisioning) and decommission of workflows.
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Handle daily work through internal tooling systems such as JIRA ticketing and Confluence.
• Documentation of activities and strict alignment to SOPs regarding compliance and standardization.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Works independently, evaluating incoming work and taking appropriate actions to resolve any open issues while understanding when to advance appropriately.

• 3-5 years working in an IT environment.
• Knowledge of server/storage/network hardware systems and components.
• Knowledge of critical data center infrastructure power and cooling.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Strong verbal and written communication skills.
• Experience assisting on-call technicians and ability to respond to critical events as needed.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Network connectivity concept knowledge (Layer1 connectivity within the DC).

• 2-year or 4-year degree or relevant work experience.
• 4+ years of enterprise data center experience.
• Linux administration knowledge or other command line interface knowledge/experience.
• 2 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
• 2 year+ experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on enterprise server hardware.

• Prioritize work for the team, provide mentorship, and technical direction for site technicians.
• Lead Hardware installation and decommission of enterprise servers and cabling infrastructure.
• Provide and teach advanced fix and repair techniques of data center hardware and networking infrastructure within Service Level Agreements (SLA).
• Landing racks, cabling, power up and handoff of servers to internal provisioning teams.
• Review, action incoming and open tickets, prioritize work based on ticket severity.
• Inventory process:
  Receive, track, and ship data center equipment as needed.
• Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.
• Understand, interpret, and align to local site requirements.
• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
• Works independently, evaluating issues and taking appropriate actions to resolve open issues while understanding when to advance appropriately.
• Complete small projects on your own and work with your manager in planning and completing larger local projects.
• Works with external groups as needed to support and resolve issues impacting DC operations.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges and partners with industry leaders in virtually every sector.

Oracle offers a highly competitive suite of employee benefits designed on the principles of parity, consistency, and affordability. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status.

US:
Hiring Range in USD from $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle offers medical, dental, vision insurance, retirement plans, paid time off, and other benefits to support employees.

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The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.