Provisioning Specialist

Provisioning Specialist – Ashburn, VA

Encore Talent Solutions is currently seeking a Provisioning Specialist for a full time position located ONSITE in Ashburn, VA.

The Provisioning Specialist will be responsible for the implementation of network services globally following a set standard of processes and procedures. The successful candidate will need to manage existing customer and vendor relationships from the quoting phase through the provisioning, delivery, and activation stage to be responsible for the entire implementation lifecycle of fiber and copper based ethernet circuits and other services.

This position will be the first point of contact with customers, vendors, commercial property managers, design/implementation engineers, and internal peers for each service delivery. Maintaining the client’s high standard of professionalism, focus, and patience managing multiple competing priorities in a fast-moving environment.

• Lead provisioning efforts to ensure delivery of circuits and services.
• Schedule access, site surveys, and other necessary dispatches as needed with customers for our vendors/carriers to maintain a delivery schedule.
• Effectively interface with customers and vendors and management for updates and statuses.
• Conduct calls with customers to review key milestones and assess requirements/special needs.
• Drive tight install intervals to billing by coordinating internal resources and vendor resources with proper lead time.
• Independently manage customer expectations and resolve conflict with minimal input from supervisor.
• Ability to interpret the needs of the customer to provide excellent customer care and service.
• Maintain and continually update internal tracking spreadsheets and documents.
• Produce weekly reports on individual project status.

• Advanced Provisioning/Project Management skills.
• Strong proficiency in Microsoft Office products.
• Intermediate to advanced skills in Microsoft Excel and Word, including:
  • Creating and understanding formulas.
  • Summing rows and calculating averages.
• Precise organizational skills.
• Ability to retain transferred knowledge.
• Excellent interpersonal skills required.
• Superior written and oral communication skills.
• Experience in telecom or technical project management is highly desired.

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Earn $65,000.00 - $90,000.00 per year.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.