Leader, HR​/Recruitment, Talent Manager

Join Our Team as a People Leader!

Salary Range: $90,000 - $99,000 / year
Location: On-site 4 days per week at Ashburn, VA - Support Center
Competitive Compensation: Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.

Help Make SSP America "The Best Part of the Journey."

At SSP America, our people are at the heart of everything we do. As food travel experts, we're passionate about creating memorable moments-for guests, partners, and especially our colleagues. We're looking for a People Leader, Corporate who will champion our culture, elevate the employee experience, and help ensure our Support Center continues to be a place where people feel valued, supported, and inspired.

In this role, you'll be a trusted partner to leaders, a steady guide for employees, and a proud ambassador of our values:
Passion, Ownership, Team, and Curiosity. You'll help bring our purpose - to be the best part of the journey - to life every day through exceptional service and people-focused leadership.

You’ll have the opportunity to:

• Strengthen a culture where colleagues feel seen, heard, and celebrated.
• Partner closely with leaders across Operations, Learning & Development, Compensation, Payroll, HRIS, and more to make meaningful business impact.
• Shape experiences that help people thrive - whether they're onboarding, navigating career growth, or celebrating key moments.

Be a Champion of Culture & Engagement

• Bring SSP's global values to life across the Support Center through communication, recognition, and day‑to‑day interactions.
• Support engagement programs, listening sessions, and action planning that strengthen belonging.

Lead With Integrity, Empathy & Professionalism

• Serve as a trusted, confidential partner to employees and leaders.
• Uphold our commitment to a respectful, inclusive workplace.

Guide Employee Relations & Performance Success

• Provide timely, thoughtful support on employee relations matters.
• Partner with leaders on coaching, documentation, and navigating performance expectations.
• Maintain accurate NAVEX case tracking.

Support Talent, Growth & Leadership Development

• Coordinate performance cycles and talent review processes.
• Partner with L&D to bring impactful leadership development experiences to life.
• Help reinforce skill application through job aids, templates, and manager-friendly tools.

Drive Excellence in People Operations

• Lead onboarding, pre‑boarding, and off‑boarding that reflect SSP's high standards of care.
• Support job changes, requisition support, background checks, and workforce tracking with accuracy and professionalism.
• Maintain People Team content and resources on the intranet to support consistent service delivery.

Be a Strategic Thought Partner

• Build strong partnerships with Support Center leaders to understand their needs and provide proactive HR guidance.
• Maintain organizational charts, staffing changes, and workforce planning insights.
• Surface themes that support meaningful talent and business decisions.

Deliver Reliable Reporting & Data Integrity

• Produce People dashboards (headcount, turnover, ER trends, engagement, and more).
• Audit HR data to ensure accuracy and maintain audit-ready documentation.

• Bachelor’s degree preferred, plus a minimum of 3+ years in a corporate human resource environment.
• PHR, SPHR, SHRM‑CP/SHRM‑SCP or other HR certifications strongly preferred.
• Experience in employee relations, HR operations, talent processes, and partnering with leaders.
• Strong knowledge of U.S. employment law;
  Canadian familiarity is a plus.
• Strong command of HR systems (Success Factors, NAVEX, Comp Analyst) and MS Office.
• Clear, empathetic communication and the ability to build trust across all levels.
• High integrity, sound judgment, and ability to handle sensitive matters.
• Strong organization, prioritization, and project coordination skills.
• Ability to travel