Intake Coordinator

Overview

Job Summary - As an Intake Coordinator for our home health company, you will be responsible for managing the intake process, ensuring the seamless transition of clients from referral sources to our care services. You will work closely with our healthcare professionals, clients, and their families to gather necessary information, coordinate assessments, and facilitate the necessary paperwork. Your excellent communication and organizational skills will be essential in maintaining effective relationships with referral sources, clients, and internal staff.

• Intake Process Management:
  Receive and review referrals from various sources (hospitals, doctors, social workers, etc.) for personal care and skilled care services.
• Communicate with referral sources to obtain necessary client information and medical documentation.
• Schedule and coordinate client assessments and evaluations with our clinical team.
• Ensure timely completion of all required intake paperwork and documentation.
• Client Communication and Coordination:
  Serve as the main point of contact for clients, their families, and referral sources.
• Provide accurate and detailed information about our services, eligibility criteria, and available care options.
• Assist clients and their families in navigating the intake process, answering their inquiries, and addressing concerns.
• Collaborate with internal departments to ensure the appropriate assignment of caregivers or healthcare professionals based on client needs and preferences.
• Documentation and Record-Keeping:
  Maintain accurate and up-to-date client records and documentation in compliance with regulatory requirements.
• Ensure confidentiality and privacy of client information.
• Prepare and submit reports related to the intake process, client demographics, and service utilization as required.
• Team
  
  Collaboration:
  
  Collaborate with the clinical team, including nurses, therapists, and caregivers, to ensure smooth and timely client onboarding.
• Communicate important client information, preferences, and care plans to the appropriate team members.
• Participate in team meetings, providing insights and feedback to improve the intake and overall client experience.

• Knowledge in healthcare administration, business administration, or a related field (preferred) OR equivalent work experience.
• Previous experience in healthcare or home health intake coordination. (Highly desirable)
• Previous experience with healthcare insurances. (Highly desirable)
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using electronic health record (EHR) systems (Alora and/or Home Care Home Base) and other relevant software applications.
• Knowledge of home health regulations and compliance requirements (preferred).
• Ability to work collaboratively in a team environment.