Branch Ambassador - Northern Va; Loudoun​/Fairfax​/Prince William

Overview

Full Time Branch Ambassador - Northern Va (Loudoun/Fairfax/Prince William).

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Capital One is redefining how people bank, aiming to fit banking into customers' everyday lives.

As a Branch Ambassador, you will work with people and share product knowledge to support customers’ banking experiences. You will perform a wide variety of transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud mitigation and adhering to established policies and procedures. You will resolve customer inquiries quickly and deliver an extraordinary customer experience. The role requires adaptability and a growth mindset, with a focus on customer experience as part of a reimagined banking experience.

• Engage with customers and connect them with relevant products and services, helping with technology challenges and guiding conversations.
• Assess personal and business financial needs and coordinate with experts to guide customers toward their financial goals.
• Ensure compliance with audit, security policies and procedures in accordance with Bank policy and Federal regulations.
• Support customers across branch needs, including cash handling and service needs, rotating throughout the branch as required.
• Enhance the overall retail customer experience by reducing handoffs and acting as the branch expert.
• Learn continuously about Capital One products, services, and experiences to guide customers effectively.
• Be digitally savvy and educate customers on mobile and online channels, and how to navigate the branch’s technology.
• Collaborate with a team of banking professionals and support teammates to deliver strong outcomes.
• Research and answer customer inquiries to enhance retention and engagement, leveraging tools to recommend solutions.
• Travel between branches in the assigned local area to support the market you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

• High School Diploma, GED, or equivalent certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

• Associate’s degree
• 2+ years of Retail, Sales, or Banking experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are quoted for candidates hired to work within one of these locations and refer to the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated based on hours worked.

• Ashburn, VA: $48,048 per year
• Chantilly, VA: $48,048 per year
• Gainesville, VA: $48,048 per year
• Herndon, VA: $48,048 per year
• Leesburg, VA: $48,048 per year
• Vienna, VA: $48,048 per year
• Warrenton, VA: $48,048 per year

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level. Visit Capital One Careers for more information.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations regarding criminal background inquiries.

If you require an accommodation, please contact Capital One Recruiting at or via email at Recruitin For technical support or questions about Capital One's recruiting process, please email

Capital One does not provide, endorse, or guarantee third-party products or information available through this site.

Capital One Financial is made up of several different entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).