Operations Engineer; Value Added Services Engineer

職務說明

作為一名 VAS（加值服務）營運工程師，您將負責在 App Logic Network 主要客戶的生產環境中，執行日常營運與監控任務，確保加值服務（VAS）系統穩定運作、快速回應並持續優化。您將在高可用性架構下工作，專注於主動事件偵測、初步故障分級與協調解決流程。若問題超出技術範圍，您將與內部支援或工程團隊協作，並在整個問題處理期間，維持與客戶清晰、即時的溝通。

工作地點：台灣（可彈性遠端工作）｜台北，TWN
職稱：VAS 工程師

• 與客戶網路營運部門協作，負責部署、維護、管理及日常營運工作
• 診斷並排除 App Logic Network 設備或系統異常
• 提出系統設定變更建議並協助執行
• 為 App Logic Network 所有設備與解決方案進行軟體維護與更新
• 主動監控系統健康度、KPI、日誌及警示，於異常發生時即時處理
• 遵守客戶變更管理與維護時段（maintenance window）作業流程
• 使用分析工具（如流量分析器、模擬器、流量檢測器、MRTG、PRTG、SNMP 輪詢、系統紀錄等）進行流量監控與問題排除
• 主導跨部門分析與技術討論，以預防問題重現
• 依需求提交與升級案件至二線（L2）支援團隊
• 負責案件管理與追蹤，確保問題妥善解決並提升客戶滿意度
• 提供顧問式支援與指導資淺同仁
• 積極參與品質審查及團隊持續改進

• 資訊科學、工程或其他 STEM 相關學系學士學位
• 五年以上相關工作經驗
• 中文母語等級，具專業英文閱讀與書寫能力

• 精通 Unix/Linux 系統操作
• 熟悉虛擬化技術（如 VMware、KVM）、Open Stack 部署及自動化工具（如 Ansible）
• 熟悉雲端架構（AWS、Google Cloud）、容器與編排概念（Kubernetes、Swarm），及相關工具（Docker、Jenkins）
• 熟悉虛擬化概念，如 NUMA、SR-IOV、PCI 直通（PCI Passthrough）、Virtio
• 深入理解 NFV（網路功能虛擬化）與 MANO／ONAP 架構
• 具備程式或腳本語言能力（Python、Perl 等）
• 熟悉 Web 技術（JavaScript、HTML5、HTTP、Angular）
• 具備現代 Web 應用開發經驗（Ajax、REST API 佳）
• 熟悉資料建模與資料庫管理（Vertica、SQL/Postgre
  
  SQL）
• 具備在電信、ISP 或有線網路環境中操作 SQL 資料庫及監控網路流量經驗
• 具備良好溝通能力與跨部門協作經驗

App Logic Networks (Formerly Known as Sandvine). This new name marks the start of a new chapter for our company following a number of significant transformations over the past year, including increasing our use of artificial intelligence and machine learning, shifting to software-only solutions, enhancing our financial strength and flexibility, limiting operations to democratic countries, and entering new market segments. Our mission is to revolutionize network observability while championing digital human rights.

Our goal is to simplify network observability and deliver subscriber experience-based insights that help operators reduce costs, improve decision making, and stay ahead in an AI-driven world. Our new name, App Logic Networks, reflects our dedication to customer-driven innovation and our new purpose sets us apart from the rest of the networking industry. If this excites you continue reading!

As a VAS Operations Engineer, you will be responsible for executing daily operational and monitoring tasks within the production environments of key App Logic Network customers. You will support the delivery of value-added services (VAS), ensuring stability, responsiveness, and continuous improvement of deployed solutions. Operating within a high-availability infrastructure, your role will focus on proactive incident detection, initial triage, and coordination of resolution workflows.

For issues outside your technical scope, you will collaborate with internal support or engineering teams, while maintaining clear and timely communication with customers throughout the resolution lifecycle.

• Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
• Diagnose App Logic Network’s equipment failures
• Recommend configuration changes and assist with implementations
• General services as required including installation of software maintenance updates for all App Logic Network’s devices and solutions
• Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
• Work within customers change management and maintenance window guidelines
• Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
• Lea…