Senior Account Manager

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At Strategus, the Senior Account Manager plays a critical part in delivering value to clients by blending technical acumen with relationship management, campaign insights and cross‑functional coordination. If you’re a tech‑savvy communicator who thrives on solving problems, optimizing digital campaigns and helping clients navigate complex digital ecosystems, this role is for you.

What You’ll Do

• Serve as the primary point of contact for the company’s most prestigious and high‑value clients.
• Proactively recommend innovative and creative solutions for internal and external customers.
• Partner with the Sales Team to provide an exceptional Premier client onboarding experience.
• Operate as the lead point of contact for clients and internal team members regarding campaign management and execution.
• Deliver exceptional customer experiences through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better campaign performance.
• Work with customers to understand their strategic marketing goals and desired business outcomes and utilize this information to support upsell/cross‑sell activity.
• Maintain high levels of customer retention and satisfaction contributing to successful Net Promoter Score results.
• Troubleshoot and proactively communicate account opportunities and risks when they arise, and recommend solutions.
• Present meaningful data and metrics to clients, providing deep analytical insights and recommendations that will enhance their campaign performance.
• Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients.
• Be a subject‑matter expert in various attribution suites, technical features of digital media campaigns.
• In‑depth analytical storytelling for client reporting.
• Strategically partner with Strategus Labs to identify specific beta features to introduce to clients.

Qualifications

• Bachelor’s Degree in Business or Marketing preferred.
• 7+ years’ experience growing and retaining a client base in digital advertising (specifically CTV/OTT) or related industry.
• Strong analytical skills and the ability to creatively utilize data to tell a story and make strategic recommendations to a customer.
• Proven leadership skills and the ability to provide guidance and mentorship to other Account Manager team members.
• Problem‑solving and critical‑thinking abilities to find creative solutions to complex issues.
• Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.
• Expert‑level communication skills (written and verbal).
• Ability to analyze issues, make decisions and overcome obstacles.
• Solid knowledge of the rapidly growing and evolving AdTech industry, especially in the CTV space.
• Professional and expert presentation skills.
• Experience with Salesforce, Google Workspace and Google Slides.
• Demonstrated ability to go above and beyond to deliver a best‑in‑class customer experience.

Salary: $90,000 – $110,000 per year

Mid‑Senior level

Full‑time

Sales and Business Development

Advertising Services

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