Front Desk Agent

Description

Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres greatness? & red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, full service spa & air tours.

Our Front Desk Associates check-in/check-out hotel guests courteously and efficiently;
Provide information and assistance to all guests>', customers? Wait read again...

• Communicate Resort services and amenities to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Document and confirm reservations and cancellations.
• Block rooms in system and follow though on designated requirements.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
• Resolve discrepancies on rooms status report with Housekeeping.
• Process checkouts; resolve any late charges, present folio to guest and resolve any disputed charges; settle guest accounts.
• Conduct group check-ins/outs
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
• Adhere to all cashiering procedures
• Document pertinent information in log book
• Assist in other Front Desk areas as assigned
• Provide guest room tours
• Legibly document maintenance needs on work orders and submit to Manager.
• Other duties as reasonable requested

• Seasonal position - $15.16-$18.00/hour
• Paid Holidays / Sick Time
• 401k Eligibility
• Friends & Family Discount
• Associate Cafeteria
• Economical on-site housing - rent includes all utilities, internet & satellite
• Associate Clubhouse, Fitness Facility, Pool

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

• Experience in Hospitality Industry in similar position
• Strong and effective communicator
• Professional presentation
• Previous guest relations training
• Ability to input and access information int he property management system/computers/point of sales systems.