Help Desk Advisor; Part-Time

Location

Arvada, CO (On-Site)

Mark VII Equipment Inc. – North America’s leading car wash system manufacturer

$22.00 – 24.00 Per Hour (Non-Exempt)

As part of the global Wash Tec Group, Mark VII combines German engineering with American ingenuity to deliver cutting‑edge car wash systems. We’re a team of passionate problem‑solvers committed to excellence and continuous improvement. Your work here will directly impact how our products are built and delivered.

Mark VII is seeking a customer‑focused and detail‑oriented Customer Service Specialist to manage service calls and coordinate our field technicians. The Help Desk Advisor is responsible for monitoring car wash system failures and providing technical assistance to minimize downtime.

• Proactively provide first level contact to customers and walk customers through problem solving process
• Properly escalate unresolved issues to the next level of support
• Track route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Ability to work rotating weekend schedule
• Must be able to work 6 hours between 8:00am-6:00pm (MT)
• Other duties as assigned

• High School Graduate
• Customer Service experience in a call center environment
• Help desk support experience
• Excellent communication skills (written and verbal) is a must.
• Ability to read and comprehend documents and simple instructions.
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• SAP preferred but not required

• Hiring range: $22.00 – 24.00 Per Hour depending on qualifications and experience
• 401(k) with company match
• Sick time
• A culture that values innovation, collaboration, and professional growth

• Integrity:
  We operate with unwavering integrity and a commitment to ethical standards.
• Accountability:
  You're dependable under pressure, consistently meeting deadlines and delivering results.
• Passion & Drive:
  We're a team of high‑energy professionals focused on impactful execution. Your enthusiastic, "can‑do" attitude will inspire those around you.
• Strong Work Ethic:
  You're driven to make a real impact. While we champion work‑life balance, we also expect a strong commitment to doing whatever it takes to succeed in our fast‑paced environment.
• Customer‑Focused:
  You instinctively put the customer first, shaping every task and decision with their needs in mind.
• Supportive Team Player:
  You bring emotional intelligence and common sense to the team, supporting your colleagues and contributing to our positive culture.

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined

Mark VII Equipment Inc. is the North American subsidiary of Wash Tec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting‑edge equipment—designed, built, and supported by teams like ours.

We Serve a Wide Range Of Customers, Including Gas Stations, Convenience Stores, Retail Car Wash Operators, Auto Dealerships, And Fleet Managers. Our Product Portfolio Includes

• Soft Wash XT® & Soft Wash DF®
• Aqua Jet XT®
• Choice Wash XT®
• Aqua Dri®
• Jet Wash®
• Soft Line® & SoftLine2®
• A full suite of chemicals and ancillary equipment

As a Help Desk Monitoring Advisor, you’ll play a critical role in driving innovation, improving production…