Dispatcher, Customer Service​/HelpDesk

Join to apply for the Dispatcher role at Mark VII - Clean Cars®

3 days ago - Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Location: Arvada, CO (On-Site)
Company: Mark VII Equipment Inc.

- North America’s leading car wash system manufacturer
Salary: $21.00 - 25.00 Per Hour (Non-Exempt)

As part of the global Wash Tec Group, Mark VII combines German engineering with American ingenuity to deliver cutting‑edge car wash systems. We’re a team of passionate problem‑solvers committed to excellence and continuous improvement. Your work here will directly impact on how our products are built and delivered.

Mark VII is seeking a customer‑focused and detail‑oriented Dispatcher/Customer Service Specialist to manage service calls and coordinate our field technicians. In this dynamic role, you will be the key point of contact for our car wash customers, ensuring seamless communication and timely resolution of service disruptions.

• Serve as the primary liaison between customers and service technicians, providing support on product and service issues.
• Effectively route technicians to service calls and manage their schedules to ensure maximum efficiency.
• Routinely monitor the dispatch board and open ticket reports to address pending and ready‑to‑dispatch service calls.
• Proactively follow up on service calls and warranty work to ensure customer problems are fully resolved.
• Generate repair quotes for customers and ensure all necessary actions are taken to resolve concerns.
• Work a rotating weekend schedule to provide continuous customer support.

• High School Graduate
• Customer Service experience
• Excellent communication skills (written and verbal) is a must
• Ability to read and comprehend documents and simple instructions
• Must be able to actively listen and comprehend verbal conversations for extended periods of time
• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
• SAP preferred but not required
• Ability to interpret an extensive variety of instruction and take appropriate measures to problem solve

• Hiring range: $21.00 - 27.00 Per Hour depending on qualifications and experience
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, holidays, and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

• Integrity:
  We operate with unwavering integrity and a commitment to ethical standards.
• Accountability:
  You're dependable under pressure, consistently meeting deadlines and delivering results.
• Passion & Drive:
  We're a team of high‑energy professionals focused on impactful execution. Your enthusiastic, "can‑do" attitude will inspire those around you.
• Strong Work Ethic:
  You're driven to make a real impact. While we champion work‑life balance, we also expect a strong commitment to doing whatever it takes to succeed in our fast‑paced environment.
• Customer‑Focused:
  You instinctively put the customer first, shaping every task and decision with their needs in mind.
• Supportive Team Player:
  You bring emotional intelligence and common sense to the team, supporting your colleagues and contributing to our positive culture.

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined.

Mark VII Equipment Inc. is the North American subsidiary of Wash Tec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting‑edge equipment—designed, built, and supported by teams like ours.

We Serve a Wide Range Of Customers, Including Gas Stations, Convenience Stores, Retail Car Wash Operators, Auto…