Sales Operations Program Manager – Compensation & Quota

About the job

The Americas Sales Enablement & Operations (SE&O) team translates Microsoft’s Commercial Strategy into a local execution plan and drives operational excellence to deliver business impact hin SE&O, the Americas Business & Sales Operations (BSO) team seeks a Sales Operations Program Manager focused on Incentive Compensation/Quota. You will support incentive compensation across Microsoft Americas by amplifying programs and building repeatable processes to recognize and reward employees for driving business results.

You will oversee the process for escalations, identify common themes/causes and remove blockers. You will manage, capture, triage, action and communicate internal Americas incentive compensation issues and opportunities. In this role, you will engage in other incentive compensation processes including Awards, Contests and Quota management, and you will partner closely with other BSO teams that lead processes for Segmentation, Territory Design, Employee Data, Employee Assignment and Revenue Excellence.

This is a unique opportunity for someone who enjoys fixing broken flows, simplifying processes, and scaling best practices while networking with many teams across Microsoft.

By applying to this U.S. based position, relocation is not provided for the role.

Microsoft is on a mission to empower every person and every organization to achieve more. Our culture centers on embracing a growth mindset and inspiring excellence, encouraging teams and leaders to bring their best each day, and delivering life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

• Enable more efficient and effective landing of incentive compensation & quota
• Lead Americas internal incentive compensation escalation processes and meetings from intake to closure
• Triage and research issues using data to validate asks, outline options, define recommendations and drive closure within milestones
• Proactively and reactively engage on key issues and asks to identify and remove blockers
• Communicate decisions and amplify insights/learnings via emails, articles, integrated SharePoint pages, presentations, templates, scripts, talking points, Learning Day sessions, etc.
• Partner with World Wide and SE&O to land incentive compensation with field so that they understand the why, how, what and when
• Refine incentive comp/quota process for continuous improvement, automation and innovation ensuring agility in delivering results while maintaining and improving quality with governance
• Other
  • Embody our Culture and Values

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 2+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
• OR equivalent experience
• 2+ years of experience in ANY combination of the following: lead, drive, execute sales process enablement, sales excellence, sales field reporting, sales operations programs, including but not limited to Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling, Annual Planning, Incentive Compensation, and Awards
• 2+ years of technical experience in data-related modeling/display solutions, including but not limited to Power BI, Excel, Tableau, or related

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 3+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
• OR Master's Degree in Business Administration, Organizational Design, or related field
• 3+ years experience using data to work on complex projects with multiple stakeholders with different…