Audio Visual Services Manager

Title: Audio Visual Services Manager

Department: Technology Support Services

Campus

Location:

Arnold/Main Campus

Salary Range: $89,078-$111,348

Work Mode: This position requires regular in-person presence on campus and at alternative locations, depending on class schedule and other assigned duties.

Hours Per Week:40

Work Schedule:

Position Type:Full-Time Staff, Exempt

The Audio Visual (AV) Services Manager is responsible for the strategic oversight, daily operations, and continuous improvement of audio-visual services across the college. This position leads a team of AV technicians to support classroom and administrative AV technology and events. The manager ensures reliable AV service delivery, oversees equipment lifecycle planning and maintenance, and collaborates with faculty, staff, and IT leadership to align AV solutions with academic and institutional goals.

A strong focus on effective team leadership, vendor management, and customer service is essential to support a dynamic learning environment.

Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC's community and people.

They will also be empathetic to the challenges faced by our students, faculty, and staff.

Our Characteristics of Excellence are the guiding principles of our division, empowering our teams to deliver exceptional results and drive success. Successful candidates will treat people with respect, dignity, and fairness, consistently delivering quality results and following through on commitments and responsibilities. They will cultivate teamwork and collaboration, embrace opportunities for improvement and innovation, and maintain open and honest communication with integrity.

Additionally, they will appreciate the value of simple, efficient solutions, recognize the importance of building positive relationships, and respect others' time.

• Manages and leads the Audio Visual Services team, providing mentorship, performance management, and professional development opportunities. Responsible for setting goals, identifying professional development opportunities, processing leave, and fostering a positive and supportive environment where staff are motivated and accountable.
• Oversees the installation, maintenance, and troubleshooting of AV equipment in instructional and administrative spaces, ensuring technology is operational and supports effective teaching and learning. Provides hands‑on technical support for escalated problems.
• Coordinates with external AV vendors for procurement, installation, maintenance, and support of AV systems. Evaluates vendor performance, manages service contracts, and ensures vendors meet technical specifications, timelines, and institutional standards.
• Coordinates the delivery of AV services for campus events, meetings, and presentations, including setup, operation, and teardown of equipment such as microphones, projectors, video systems, and streaming tools.
• Ensures proper AV inventory, including tracking, replacement planning, and procurement of new equipment to support audiovisual and event needs.
• Leads technology projects, ensuring they follow project‑management best practices and comply with IIT security and accessibility standards. Works closely with faculty, staff, IT teams, and campus leadership to assess AV needs, recommend solutions, and ensure alignment with college‑wide technology initiatives. Works with stakeholders to define requirements, ensure proper testing, and oversee adherence to change‑management procedures.
• Oversees the development and maintenance of technical standards, operating procedures, and documentation for AV systems, ensuring compliance with institutional policies and accessibility requirements.
• Collaborates with the…