Store Manager, Operations Manager

Join us to lead our Arnhem store & grow our impact

About Wakuli
We love great coffee. That’s why we’re building an alternative coffee industry that actually works. For both farmers and consumers. How? By working directly with farmer groups around the world. We set up transparent, traceable export lines, roast the beans ourselves and sell the coffee straight to customers. So no unnecessary middlemen or resellers. Those short supply chains make sure farmers always get a good price.

You’ll find us in 20 (Anrhem will be number 21) bars across the Netherlands, and online through our own platform. For customers, that means freshly roasted specialty coffee that’s easy to access, relatively affordable and just seriously delicious. We are building the new coffee brand of the 21st century with a team of like-minded innovators from all over the world.

And we’re looking for you.

We’re looking for a strong, driven Store Manager to help us expand our company culture, create consistency and drive performance.

You manage the daily operation of the store, lead teams with clarity, take initiative and are accountable for results. In short: we’d expect you to combine operational excellence with people-first management to ensure we can build strong teams that support our brand & values.

You’re responsible for the Wakuli location in Arnhem, with a team of 5–7 baristas.

Your role is to manage daily operations, and to coach, guide and challenge your team to make the store better each week whilst working 80% of your time on the shop floor.

This means:

Leadership and team development

• You guide your team with coaching, clarity and structure

• You attract new talent, and are in charge of hiring, onboarding and developing new baristas and leads

• You create a team culture people want to be part of: fair, ambitious and energised.

• You lead performance conversations and raise the standard

Customer experience and culture

• You ensure every customer gets the full Wakuli experience: great coffee, a welcoming vibe and a team that works well together

• You help bring consistency in service and energy across your stores

• You stay close to what happens on the floor and support when needed

Operations and results

• You own the performance of your stores: revenue, waste, team, compliance and standards

• You create schedules

• You monitor stock, safety, reporting and process, and take action where needed

• You surface risks and opportunities early, and keep things moving forward

• You share best practice with our growing Store Management Team to support our expansion

This is a role for someone who’s done the work of leading a (retail) team. You know what good leadership and great customer experience looks like, and you’re ready to bring it into every store you touch.

• 3+ years of experience leading teams in hospitality, retail or operations

• A track record of managing people: coaching, holding accountable, growing performance

• Strong operational instincts. You see problems before they accelerate

• A sharp sense of ownership, structure and service quality

• Fluency in English (Dutch is a plus)

• Availability of 32 hours/week with a minimum of 80% on shop floor including at least 1 day on the weekend

• A key role in a fast-scaling impact company

• A steep learning curve and plenty of growth opportunities. We have big growth plans which comes with lots of opportunities

• A team of 110+ impact-driven colleagues from 30+ countries

• Direct access to our coffee producers and full coffee value chain

• Monthly salary of €2.190 (based on 32 hours)

• And of course, unlimited good coffee

We lead with purpose. We are direct, but kind. We give feedback to help each other grow. We make mistakes, but we own them. We move fast, but we don’t move alone.

We live by three principles:

• We make each other better

• We sharpen our focus

• We keep pace as one team

If that sounds like you, we’d love to meet. Let’s start with a cup of coffee!