Field Service Engineer

Position: Field Service Engineer-full time
We're looking for someone based in the Netherlands. Priority will be given to candidates who hold a long-term work permit in the Netherlands and have fluent Chinese language skills.
Tasks   Provide support for specific issues to customers online or offline.
Respond promptly (typically within 24 hours) to customer issues or complaints and visit customers if necessary.
Follow RMA procedures in CRM and record returns in the online list.
Plan service activities for the upcoming week, including scheduling customer visits.
Participate in weekly meetings to review issues and RMA follow-ups within the team and with partners.
Prepare a basic monthly report on main activities.
Follow the task list related to the call center project according to the timeline.
Conduct customer visits and maintain good communication.
Provide feedback or analysis reports as needed.
Maintain good communication and relationships with customers to ensure satisfaction.
Provide training to customers on products or Ananda link as required.
Review service processes regularly to improve efficiency.
Support customer visits and other support activities, such as supporting business operations.
Requirements   Experience in assembling or repairing industrial products and equipment.
At least 2 years of relevant work experience; PCBA welding skills are preferred.
Minimum secondary education level.
Fluent in English and Chinese.
Good communication skills.
Proficient in MS Office and ERP systems.
Benefits  Join a global leader in e-bike motor systems as a Service Technician in the Netherlands. You will play a key role in ensuring excellent service, troubleshooting technical issues, and supporting our partners.
Enjoy a competitive salary and benefits.
Join Ananda B.V. as a Field Service Engineer and contribute to innovation in eDrive solutions. Advance your career in a dynamic environment focused on cutting-edge mobility technology.

#J-18808-Ljbffr